Reservation done dd 2/04/24 @ 18:11Cancelled @ 18:13 Reservation done dd 2/04/24 @ 18:11 To my surprised an Additional charges were added re : Recovery chgs & service charge a total $148:70? Not aware addition charge till I received confirmation of booking! Therefore Cancelled immediately dd 02/04/24 @ 18:13 Email confirmation received of cancellation Refused refund due unrefundable! If I had booked the hotel direct this would have been over £100 cheaper! Please be aware of using this company! No refund but As to my complaint regarding Tax Recovery Charges & Service Fees. Can confirm a satisfaction with a positive resolution has been accepted . As to your Customer Service Department with Getaroom, I thank you!

Beware!! Beware!!! We booked a room thinking we were booking through Hampton Inn. Canceled the reservation 15 minutes after booking and was told they were taking one night cost as a fee. Just tried calling again and they won’t even answer the phone unless you want to make a new reservation. This is unprofessional and a scam.

This company is a complete scam This company is a complete scam. They masquerade as the hotel's website, then when you book you find all sorts of fees added that you never expected. When you try to cancel they claim there is a no cancellation policy. So you're stuck. Try to dispute the charge and they tell your bank you are erroneously trying to get around paying for the room that you agreed to. COMPLETE SCAMMERS.

Misleading price quoted Searched for a hotel using Google. This looked like the official website for the hotel I was looking for. Appeared to quote £95 for 2 days I wanted. Accepted that and booked/paid. £191 taken out Hotel rooms £126.80 Tax Recovery Charges & Service Fees £65.04 Amount Paid £191.84 Tried immediately to cancel but told nonrefundable. £126 for the rooms is actually reasonable but the extra charges are ridiculous! #####update##### Contacted by customer services who offered some compensation due to lack of clarity. They were very quick to respond to review. Updated to 3* due to that response. I will have to pay a lot more attention in future.

BEWARE BEWARE! Getaroom.com is an illegitimate business. Just reported them to Better Business. They go by many names, I booked through their alias Guest Reservations. They are owned by Bookings Holdings. They show the same price as everyone else but when the charge goes through it was $200 dollars more and non refundable 10 minutes after the booking. No other site was non refundable for this hotel for that night and every other site said the taxes were $57. I was booking for my daughter who was attending a funeral of a 20 year old friend. No hotel should be allowing this company to book their rooms.