Customer service is responsive I was unhappy when I realized this third party booking agency severely over charges for the room. They charged me $350 per night for a room that was $250 per night at the Marriott. Furthermore, when I clicked on the link to book, their website posed as the direct hotel, which I found confusing. When I tried to cancel that same day after mistakenly booking, they told me there is a no refund policy. I had to speak directly with the hotel and the customer service agents at the hotel so they would agree to refund the third party. I contacted the agency, GetARoom.com, and they were responsive to my concerns with being charged in full after they had been refunded by the hotel. They agreed to refund me a portion of the room charge to resolve the misunderstanding. While it wasn’t a full refund, I do appreciate that they responded quickly. If it had been a full refund, I certainly would have given a 5 star rating because that would have been the ultimate customer service:

They double booked me and will not refund Booked a room through this company via a link sent to me by our volleyball club. Accidentally booked for 1 night and meant to book for 2. Called within two hours of booking to “change” the reservation to 2 nights. Unfortunately they did not have an extra night available for the room I originally booked so they offered me a different room at a higher rate which I accepted. Showed up to check into my room inly to find out that they didnt change my reservation at all. They booked me for another room at 2 nights. Now they are refusing to refund my first reservation. I requested a copy of the “recorded call” and was told I would receive a copy within 72 hours. NOTHING has been sent to me. When I reply to their email they are now telling me for contractural reasons I am unable to receive a copy of the recording. DO NOT USE THIS COMPANY!!!!!

Appear to be scammers Update: Their customer service responded quickly. I was unable to answer the phone when they called so they sent an email advising a refund of $31.01. I’m not sure how they arrived at the amount. It’s a little better than half that I figured I over paid, but enough to settle the dust. I do give their customer service credit for good service, they are anxious to have the negative star rating removed. So to be fair, I have changed my star rating to a three, meeting them at the half way point as they did my refund. —————————— I’d say, by the time you are reading this, you are already a victim. Unknown at the time, somehow, during the reservation call to the hotel, this company takes over the call and you’re actually booking thru them. I didn’t realize this until checked out and saw charges on my invoice for a room that had already been paid for when booked. When I saw this, the hotel clerk saw that getaroom.com had actually made the booking. They said this happens fairly often, you call the hotel reservation number and unknown to you during a transfer, they capture the call. I now realize I overpaid for my room, $174 vs. $134 and was charged a $8.99 reservation fee. I see, compared to others reviews, I was lucky to only be overcharged nearly $50 but it’s still a scam and needs to be called out. They are hijacking the call and charging more than the hotel would charge, all under the cover of deceiving you. Playing back the events of the call, I thought it strange how much they stressed my reservation and any charges were non refundable. If their customer service needs to investigate, my confirmation number was: 82576091.

Think con-job. Encourage everyone to report to BBB. Think con-job. Thrives on deceptive marketing, having their company appear before the actual hotel direct booking link. My dad (im his 70s) booked a room through what he thought was The Comfort Inn (had the logo at the top of the page), where we've stayed for years, after checking out and being charged a $100.00 fee, he realized it was a third party and canceled immediately. Turns out you can cancel, but the cancelation is non-refundable.

GETAROOM SCAMMERS Booked 3 rooms for two nights with breakfast after searching on hotel website but it seems getaroom jumps in during booking, sort of cuckoos and you end up going through them rather than hotel website, my booking with hotel should have been £730 we ended up costing £1012.92. We had to pay for breakfasts plus whatever commission they took which in my opinion is an outright scam, in fact I would say criminal. How can you be booking through Holiday inn then end up paying through getaroom, they sneaked in somehow. NEVER EVER BOOK THROUGH THEM check your online booking before you pay as they have other names it looks like from other reviews. The hotel said it has happened before as we were in reception another couple had the very same thing happen to them.