Scammmmmm!!! Scammmmmm!!!! Pretend to be directly through the hotel and tells you one price and hits card for another! Immediately I said reverse the charge and they refused. Plain out stealing!!!

Stay away from these thieves!!! Stay away from these thieves!!!! Booked on the Hotel website. The booking was somehow intercepted by Getaroom. Amount deducted from credit card was double the amount offered on website. Called the Hotel and was informed that booking was made by Agoda. This company somehow hacked my booking.

Getaroom-the Company that LIES I have a cancellation code 561804442 directly from the Crowne Plaza Hotel in Newcastle which arises out of an unexpected death in the family. I was surprised to find the booking had been routed through Getaroom so contacted them to obtain the rebate the hotel agreed. A "customer care person" Sourabh Singh lied in the exchange saying the monies had been paid to Crowne Plaza, denied by the hotel. I've better things to do with an unexpected family bereavement to chase down £100.67 but there is something very wrong indeed about Getaroom, I.ve noted the many references to scam on reviews and add my name to a long list of the cheated by this Company

If you are reading this it’s hopefully not too late Website to book impersonating hotel site- no third party logo and hotel name in web address. Booking defaulted to the current date as I tried to confirm booking. Nightmare trying to get through to someone via telephone- robot not understanding ‘yes’ in standard English accent. Put through to customer services and was advised unable to refund and reschedule for correct date. When queried they hung up on me. Phone company informed me call had cost £10.

Appear to be scammers Update: Their customer service responded quickly. I was unable to answer the phone when they called so they sent an email advising a refund of $31.01. I’m not sure how they arrived at the amount. It’s a little better than half that I figured I over paid, but enough to settle the dust. I do give their customer service credit for good service, they are anxious to have the negative star rating removed. So to be fair, I have changed my star rating to a three, meeting them at the half way point as they did my refund. —————————— I’d say, by the time you are reading this, you are already a victim. Unknown at the time, somehow, during the reservation call to the hotel, this company takes over the call and you’re actually booking thru them. I didn’t realize this until checked out and saw charges on my invoice for a room that had already been paid for when booked. When I saw this, the hotel clerk saw that getaroom.com had actually made the booking. They said this happens fairly often, you call the hotel reservation number and unknown to you during a transfer, they capture the call. I now realize I overpaid for my room, $174 vs. $134 and was charged a $8.99 reservation fee. I see, compared to others reviews, I was lucky to only be overcharged nearly $50 but it’s still a scam and needs to be called out. They are hijacking the call and charging more than the hotel would charge, all under the cover of deceiving you. Playing back the events of the call, I thought it strange how much they stressed my reservation and any charges were non refundable. If their customer service needs to investigate, my confirmation number was: 82576091.