SCAM They are a phishing organisation who somehow - so far - slipped through the US law despite class action law suits being filed against them. They masquerade as the hotel's website, making you believe that you book directly with the hotel. They do not show full prices before directing you to the card details page. They politely answer because they have prepared all the responses already when they set up their practices that should be illegal to start with. Upon contacting the hotel, the personnel told me they did not even receive my reservation nor any money. Getaroom's cancellation costs more that the room itself that they say are "processing fees" - I ask, what processing, when they did not even contact the hotel nor sent any money? Avoid this organisation at all cost and double check what address you book on, hotels would never direct you to this shady website.

Misleading price quoted Searched for a hotel using Google. This looked like the official website for the hotel I was looking for. Appeared to quote £95 for 2 days I wanted. Accepted that and booked/paid. £191 taken out Hotel rooms £126.80 Tax Recovery Charges & Service Fees £65.04 Amount Paid £191.84 Tried immediately to cancel but told nonrefundable. £126 for the rooms is actually reasonable but the extra charges are ridiculous! #####update##### Contacted by customer services who offered some compensation due to lack of clarity. They were very quick to respond to review. Updated to 3* due to that response. I will have to pay a lot more attention in future.

BEWARE BEWARE! Getaroom.com is an illegitimate business. Just reported them to Better Business. They go by many names, I booked through their alias Guest Reservations. They are owned by Bookings Holdings. They show the same price as everyone else but when the charge goes through it was $200 dollars more and non refundable 10 minutes after the booking. No other site was non refundable for this hotel for that night and every other site said the taxes were $57. I was booking for my daughter who was attending a funeral of a 20 year old friend. No hotel should be allowing this company to book their rooms.

Stay away from these thieves!!! Stay away from these thieves!!!! Booked on the Hotel website. The booking was somehow intercepted by Getaroom. Amount deducted from credit card was double the amount offered on website. Called the Hotel and was informed that booking was made by Agoda. This company somehow hacked my booking.

Stay away from this company I should make a reservation at the hotels own webpage. But in some way I must have been redirected to this service, the ordner went through and has been confirmed by the hotel. The room price that I was given was 853 NOK, app 77 USD. A reasonable price. But after I had paid i discoverd that i had paid an addition of 41 USD, a total of 118 USD. I called the company and explained the situation, but the only answer they had was that the amount was not refundable. I feel that I have been trapped, misled and manipulated. The situation can be solved if you give me back the 41 USD.