BEWARE BEWARE! Getaroom.com is an illegitimate business. Just reported them to Better Business. They go by many names, I booked through their alias Guest Reservations. They are owned by Bookings Holdings. They show the same price as everyone else but when the charge goes through it was $200 dollars more and non refundable 10 minutes after the booking. No other site was non refundable for this hotel for that night and every other site said the taxes were $57. I was booking for my daughter who was attending a funeral of a 20 year old friend. No hotel should be allowing this company to book their rooms.

Reservation done dd 2/04/24 @ 18:11Cancelled @ 18:13 Reservation done dd 2/04/24 @ 18:11 To my surprised an Additional charges were added re : Recovery chgs & service charge a total $148:70? Not aware addition charge till I received confirmation of booking! Therefore Cancelled immediately dd 02/04/24 @ 18:13 Email confirmation received of cancellation Refused refund due unrefundable! If I had booked the hotel direct this would have been over £100 cheaper! Please be aware of using this company! No refund but As to my complaint regarding Tax Recovery Charges & Service Fees. Can confirm a satisfaction with a positive resolution has been accepted . As to your Customer Service Department with Getaroom, I thank you!

Misleading price quoted Searched for a hotel using Google. This looked like the official website for the hotel I was looking for. Appeared to quote £95 for 2 days I wanted. Accepted that and booked/paid. £191 taken out Hotel rooms £126.80 Tax Recovery Charges & Service Fees £65.04 Amount Paid £191.84 Tried immediately to cancel but told nonrefundable. £126 for the rooms is actually reasonable but the extra charges are ridiculous! #####update##### Contacted by customer services who offered some compensation due to lack of clarity. They were very quick to respond to review. Updated to 3* due to that response. I will have to pay a lot more attention in future.

Scammmmmm!!! Scammmmmm!!!! Pretend to be directly through the hotel and tells you one price and hits card for another! Immediately I said reverse the charge and they refused. Plain out stealing!!!

SCAM They are a phishing organisation who somehow - so far - slipped through the US law despite class action law suits being filed against them. They masquerade as the hotel's website, making you believe that you book directly with the hotel. They do not show full prices before directing you to the card details page. They politely answer because they have prepared all the responses already when they set up their practices that should be illegal to start with. Upon contacting the hotel, the personnel told me they did not even receive my reservation nor any money. Getaroom's cancellation costs more that the room itself that they say are "processing fees" - I ask, what processing, when they did not even contact the hotel nor sent any money? Avoid this organisation at all cost and double check what address you book on, hotels would never direct you to this shady website.