Customer service is responsive I was unhappy when I realized this third party booking agency severely over charges for the room. They charged me $350 per night for a room that was $250 per night at the Marriott. Furthermore, when I clicked on the link to book, their website posed as the direct hotel, which I found confusing. When I tried to cancel that same day after mistakenly booking, they told me there is a no refund policy. I had to speak directly with the hotel and the customer service agents at the hotel so they would agree to refund the third party. I contacted the agency, GetARoom.com, and they were responsive to my concerns with being charged in full after they had been refunded by the hotel. They agreed to refund me a portion of the room charge to resolve the misunderstanding. While it wasn’t a full refund, I do appreciate that they responded quickly. If it had been a full refund, I certainly would have given a 5 star rating because that would have been the ultimate customer service:

Stay away from this company I should make a reservation at the hotels own webpage. But in some way I must have been redirected to this service, the ordner went through and has been confirmed by the hotel. The room price that I was given was 853 NOK, app 77 USD. A reasonable price. But after I had paid i discoverd that i had paid an addition of 41 USD, a total of 118 USD. I called the company and explained the situation, but the only answer they had was that the amount was not refundable. I feel that I have been trapped, misled and manipulated. The situation can be solved if you give me back the 41 USD.

Scammmmmm!!! Scammmmmm!!!! Pretend to be directly through the hotel and tells you one price and hits card for another! Immediately I said reverse the charge and they refused. Plain out stealing!!!

Borderline scammers without a doubt Borderline scammers without a doubt ! As posted , excessive so called tax retrieval and service charges , disguised as an official hotel website . Read the small print ! switching to their website is cleverly camouflaged when on a google search …avoid avoid ! Check ceo,s Cv and background no real surprises .

They double booked me and will not refund Booked a room through this company via a link sent to me by our volleyball club. Accidentally booked for 1 night and meant to book for 2. Called within two hours of booking to “change” the reservation to 2 nights. Unfortunately they did not have an extra night available for the room I originally booked so they offered me a different room at a higher rate which I accepted. Showed up to check into my room inly to find out that they didnt change my reservation at all. They booked me for another room at 2 nights. Now they are refusing to refund my first reservation. I requested a copy of the “recorded call” and was told I would receive a copy within 72 hours. NOTHING has been sent to me. When I reply to their email they are now telling me for contractural reasons I am unable to receive a copy of the recording. DO NOT USE THIS COMPANY!!!!!