Customer service is responsive I was unhappy when I realized this third party booking agency severely over charges for the room. They charged me $350 per night for a room that was $250 per night at the Marriott. Furthermore, when I clicked on the link to book, their website posed as the direct hotel, which I found confusing. When I tried to cancel that same day after mistakenly booking, they told me there is a no refund policy. I had to speak directly with the hotel and the customer service agents at the hotel so they would agree to refund the third party. I contacted the agency, GetARoom.com, and they were responsive to my concerns with being charged in full after they had been refunded by the hotel. They agreed to refund me a portion of the room charge to resolve the misunderstanding. While it wasn’t a full refund, I do appreciate that they responded quickly. If it had been a full refund, I certainly would have given a 5 star rating because that would have been the ultimate customer service:

If you are reading this it’s hopefully not too late Website to book impersonating hotel site- no third party logo and hotel name in web address. Booking defaulted to the current date as I tried to confirm booking. Nightmare trying to get through to someone via telephone- robot not understanding ‘yes’ in standard English accent. Put through to customer services and was advised unable to refund and reschedule for correct date. When queried they hung up on me. Phone company informed me call had cost £10.

Stay away from these thieves!!! Stay away from these thieves!!!! Booked on the Hotel website. The booking was somehow intercepted by Getaroom. Amount deducted from credit card was double the amount offered on website. Called the Hotel and was informed that booking was made by Agoda. This company somehow hacked my booking.

Don't book with Getaroom I thought I was booking a room via The Travelodge website, but it was actually Getaroom posing as the hotel. Super dodgy! Once I had booked and placed the payment, the amount taken from my card was almost double what it should have been. I immediately called their customer service number, but couldn't speak to an actual human, just a robot. No matter what option I selected, I was unable to speak to any customer service rep to provide help! Don't book with getaroom.

Borderline scammers without a doubt Borderline scammers without a doubt ! As posted , excessive so called tax retrieval and service charges , disguised as an official hotel website . Read the small print ! switching to their website is cleverly camouflaged when on a google search …avoid avoid ! Check ceo,s Cv and background no real surprises .