Think con-job. Encourage everyone to report to BBB. Think con-job. Thrives on deceptive marketing, having their company appear before the actual hotel direct booking link. My dad (im his 70s) booked a room through what he thought was The Comfort Inn (had the logo at the top of the page), where we've stayed for years, after checking out and being charged a $100.00 fee, he realized it was a third party and canceled immediately. Turns out you can cancel, but the cancelation is non-refundable.

Borderline scammers without a doubt Borderline scammers without a doubt ! As posted , excessive so called tax retrieval and service charges , disguised as an official hotel website . Read the small print ! switching to their website is cleverly camouflaged when on a google search …avoid avoid ! Check ceo,s Cv and background no real surprises .

Getaroom-the Company that LIES I have a cancellation code 561804442 directly from the Crowne Plaza Hotel in Newcastle which arises out of an unexpected death in the family. I was surprised to find the booking had been routed through Getaroom so contacted them to obtain the rebate the hotel agreed. A "customer care person" Sourabh Singh lied in the exchange saying the monies had been paid to Crowne Plaza, denied by the hotel. I've better things to do with an unexpected family bereavement to chase down £100.67 but there is something very wrong indeed about Getaroom, I.ve noted the many references to scam on reviews and add my name to a long list of the cheated by this Company

SCAM They are a phishing organisation who somehow - so far - slipped through the US law despite class action law suits being filed against them. They masquerade as the hotel's website, making you believe that you book directly with the hotel. They do not show full prices before directing you to the card details page. They politely answer because they have prepared all the responses already when they set up their practices that should be illegal to start with. Upon contacting the hotel, the personnel told me they did not even receive my reservation nor any money. Getaroom's cancellation costs more that the room itself that they say are "processing fees" - I ask, what processing, when they did not even contact the hotel nor sent any money? Avoid this organisation at all cost and double check what address you book on, hotels would never direct you to this shady website.

Getaroom.com Saved Me Money Getaroom.com has great customer service, which isn't easy to find these days. I originally had a issue that was mostly my fault for not paying attention to details, and they made it right. Ultimately saving me money overall which is the core of their business. If you're looking for the best rate for a room, explore all your options, including getaroom.com, and I'm sure you'll find the best deal available.