Customer service is responsive I was unhappy when I realized this third party booking agency severely over charges for the room. They charged me $350 per night for a room that was $250 per night at the Marriott. Furthermore, when I clicked on the link to book, their website posed as the direct hotel, which I found confusing. When I tried to cancel that same day after mistakenly booking, they told me there is a no refund policy. I had to speak directly with the hotel and the customer service agents at the hotel so they would agree to refund the third party. I contacted the agency, GetARoom.com, and they were responsive to my concerns with being charged in full after they had been refunded by the hotel. They agreed to refund me a portion of the room charge to resolve the misunderstanding. While it wasn’t a full refund, I do appreciate that they responded quickly. If it had been a full refund, I certainly would have given a 5 star rating because that would have been the ultimate customer service:

If you are reading this it’s hopefully not too late Website to book impersonating hotel site- no third party logo and hotel name in web address. Booking defaulted to the current date as I tried to confirm booking. Nightmare trying to get through to someone via telephone- robot not understanding ‘yes’ in standard English accent. Put through to customer services and was advised unable to refund and reschedule for correct date. When queried they hung up on me. Phone company informed me call had cost £10.

Reservation done dd 2/04/24 @ 18:11Cancelled @ 18:13 Reservation done dd 2/04/24 @ 18:11 To my surprised an Additional charges were added re : Recovery chgs & service charge a total $148:70? Not aware addition charge till I received confirmation of booking! Therefore Cancelled immediately dd 02/04/24 @ 18:13 Email confirmation received of cancellation Refused refund due unrefundable! If I had booked the hotel direct this would have been over £100 cheaper! Please be aware of using this company! No refund but As to my complaint regarding Tax Recovery Charges & Service Fees. Can confirm a satisfaction with a positive resolution has been accepted . As to your Customer Service Department with Getaroom, I thank you!

Appear to be scammers Update: Their customer service responded quickly. I was unable to answer the phone when they called so they sent an email advising a refund of $31.01. I’m not sure how they arrived at the amount. It’s a little better than half that I figured I over paid, but enough to settle the dust. I do give their customer service credit for good service, they are anxious to have the negative star rating removed. So to be fair, I have changed my star rating to a three, meeting them at the half way point as they did my refund. —————————— I’d say, by the time you are reading this, you are already a victim. Unknown at the time, somehow, during the reservation call to the hotel, this company takes over the call and you’re actually booking thru them. I didn’t realize this until checked out and saw charges on my invoice for a room that had already been paid for when booked. When I saw this, the hotel clerk saw that getaroom.com had actually made the booking. They said this happens fairly often, you call the hotel reservation number and unknown to you during a transfer, they capture the call. I now realize I overpaid for my room, $174 vs. $134 and was charged a $8.99 reservation fee. I see, compared to others reviews, I was lucky to only be overcharged nearly $50 but it’s still a scam and needs to be called out. They are hijacking the call and charging more than the hotel would charge, all under the cover of deceiving you. Playing back the events of the call, I thought it strange how much they stressed my reservation and any charges were non refundable. If their customer service needs to investigate, my confirmation number was: 82576091.

Getaroom.com Saved Me Money Getaroom.com has great customer service, which isn't easy to find these days. I originally had a issue that was mostly my fault for not paying attention to details, and they made it right. Ultimately saving me money overall which is the core of their business. If you're looking for the best rate for a room, explore all your options, including getaroom.com, and I'm sure you'll find the best deal available.