Scammmmmm!!! Scammmmmm!!!! Pretend to be directly through the hotel and tells you one price and hits card for another! Immediately I said reverse the charge and they refused. Plain out stealing!!!

If you are reading this it’s hopefully not too late Website to book impersonating hotel site- no third party logo and hotel name in web address. Booking defaulted to the current date as I tried to confirm booking. Nightmare trying to get through to someone via telephone- robot not understanding ‘yes’ in standard English accent. Put through to customer services and was advised unable to refund and reschedule for correct date. When queried they hung up on me. Phone company informed me call had cost £10.

Beware!! Scam!! This must be criminal? Thought I was making reservation through booking.com. Somehow it was redirected. Reservation was supposed to be $327.37. After I gave credit card info they charged $442 and over a$10O in “Tax Recovery and Service”. Have screenshots. Tried to cancel immediately and rebook with Booking.com but it was now “prepaid” Tried to call no one answers. Email response was basically auto reply. The hotel clerk was upset, said she couldn’t do anything because they are “3rd party” After the fact I’ve read this a common practice by Getaroom. This must be criminal or certainly a horrid way to treat people.

Getaroom-the Company that LIES I have a cancellation code 561804442 directly from the Crowne Plaza Hotel in Newcastle which arises out of an unexpected death in the family. I was surprised to find the booking had been routed through Getaroom so contacted them to obtain the rebate the hotel agreed. A "customer care person" Sourabh Singh lied in the exchange saying the monies had been paid to Crowne Plaza, denied by the hotel. I've better things to do with an unexpected family bereavement to chase down £100.67 but there is something very wrong indeed about Getaroom, I.ve noted the many references to scam on reviews and add my name to a long list of the cheated by this Company

Think con-job. Encourage everyone to report to BBB. Think con-job. Thrives on deceptive marketing, having their company appear before the actual hotel direct booking link. My dad (im his 70s) booked a room through what he thought was The Comfort Inn (had the logo at the top of the page), where we've stayed for years, after checking out and being charged a $100.00 fee, he realized it was a third party and canceled immediately. Turns out you can cancel, but the cancelation is non-refundable.