Reservation done dd 2/04/24 @ 18:11Cancelled @ 18:13 Reservation done dd 2/04/24 @ 18:11 To my surprised an Additional charges were added re : Recovery chgs & service charge a total $148:70? Not aware addition charge till I received confirmation of booking! Therefore Cancelled immediately dd 02/04/24 @ 18:13 Email confirmation received of cancellation Refused refund due unrefundable! If I had booked the hotel direct this would have been over £100 cheaper! Please be aware of using this company! No refund but As to my complaint regarding Tax Recovery Charges & Service Fees. Can confirm a satisfaction with a positive resolution has been accepted . As to your Customer Service Department with Getaroom, I thank you!

BEWARE BEWARE! Getaroom.com is an illegitimate business. Just reported them to Better Business. They go by many names, I booked through their alias Guest Reservations. They are owned by Bookings Holdings. They show the same price as everyone else but when the charge goes through it was $200 dollars more and non refundable 10 minutes after the booking. No other site was non refundable for this hotel for that night and every other site said the taxes were $57. I was booking for my daughter who was attending a funeral of a 20 year old friend. No hotel should be allowing this company to book their rooms.

Think con-job. Encourage everyone to report to BBB. Think con-job. Thrives on deceptive marketing, having their company appear before the actual hotel direct booking link. My dad (im his 70s) booked a room through what he thought was The Comfort Inn (had the logo at the top of the page), where we've stayed for years, after checking out and being charged a $100.00 fee, he realized it was a third party and canceled immediately. Turns out you can cancel, but the cancelation is non-refundable.

Stay away from these thieves!!! Stay away from these thieves!!!! Booked on the Hotel website. The booking was somehow intercepted by Getaroom. Amount deducted from credit card was double the amount offered on website. Called the Hotel and was informed that booking was made by Agoda. This company somehow hacked my booking.

Scammmmmm!!! Scammmmmm!!!! Pretend to be directly through the hotel and tells you one price and hits card for another! Immediately I said reverse the charge and they refused. Plain out stealing!!!