affordable, functional, and available to help Onpay is very affordable for our nonprofit with one paycheck. Their customer support has been easy to access and very helpful when we needed it, and it is a relief to know all our taxes and fees are being paid properly to the fed and state government so we don't have to try and figure out all those details. We have been using it for 3 months now and are very satisfied.

Not worth the savings I previously wrote a glowing review for OnPay but after using them for a couple of years now I have to say, my rating has definitely changed. For some reason they did not process our unemployment reports. I brought this to their attention and now nearly 3 months later they have not fixed it. Have tried for a week to speak with a manager and that hasn't happened also.

8 weeks to get a Customer Service Response I received a notice that my 940 taxes were underpaid and were incurring penalties. I sent the notice to OnPay with no response. When I asked for an update on the ticket I was told it would be 8+ weeks before someone would respond to me. When I asked to speak to a supervisor I was told they would put in the "request" but couldn't guarantee that someone would call. If I had known how poor the customer service was at OnPay I would have gone elsewhere.

OnPay has been a great payroll service… OnPay has been a great payroll service for us. They are dependable and the website interface is easily navigated. Their customer service is wonderful as well, for the very few times I have actually had to use it. A far cry from our previous payroll service. I am so glad we made the switch.

OnPay Rocks! I have done payroll for years and OnPay takes all of the difficulty out of payroll! Honestly they have a great app and a terrific team of people. They handle all of the standardized Federal and State Reporting. Even during the pandemic they were set up and ready to go for PPP and ERTC assistance. I barely lifted a finger, just exported reports that OnPay had developed to meet the requirements for the PPP and ERTC. I confirmed the IRS requirements were met and just forwarded the reports to our CPA's. On the rare occasion that I have to ask for help they are always available and supportive!