Stepping up and following through I had a terrible experience trying to travel from Chicago, IL to Lexington, KY. The flight was canceled 3 hours after it was supposed to leave, and there were no other flights that night. I had to return home and drive 6.5 hours through the night to arrive on time for a training seminar. American Airlines (AA) had canceled this flight and then said I was not ELIGIBLE for a refund. The service Lookbyfare not only refunded their service fee, they stood up for me and reached out to AA to straighten out the refund discrepancy. A special shout-out to Lookbyfare representative "Conan" for delivering on his word and resolving my refund situation with AA!

Denzel speaks clearly and answered my… Denzel speaks clearly and answered my questions promptly. Sorry if name spelling is incorrect but I didn’t ask how to spell it.

Elcaprio was a pleasure Elcaprio was a pleasure, very helpful.

My experience met my expectations. My experience met my expectations. There was 1 seat left and I was so happy because I was joining someone else and I really needed to connect with them. You all made it happen. Thank Thank again for making it possible.

Super good customer service I had such a lovely experience with my agent, named Skye and I told her that her boss should know how wonderful she is. I called to upgrade my seats and she was so patient she took her time and explained all the seats to me and looked for all the prices for me. She just went over and beyond her call of duty! she was kind, considerate, pleasant and patient, she is so very sweet. She never got agitated with all of my questions! I wish all agents had her professionalism with us consumers/customers. She deserves recognition! Many blessings to her!