Compassionate towards consumers flight that was not confirmed made possible … I was given a certain amount of funds for my trip and online I found that amount but no confirmation because they said it kept coming and going but they took the time with the system they work with and made my trip happen with compassion and empathy. Thanks

Stepping up and following through I had a terrible experience trying to travel from Chicago, IL to Lexington, KY. The flight was canceled 3 hours after it was supposed to leave, and there were no other flights that night. I had to return home and drive 6.5 hours through the night to arrive on time for a training seminar. American Airlines (AA) had canceled this flight and then said I was not ELIGIBLE for a refund. The service Lookbyfare not only refunded their service fee, they stood up for me and reached out to AA to straighten out the refund discrepancy. A special shout-out to Lookbyfare representative "Conan" for delivering on his word and resolving my refund situation with AA!

Kind, courteous and attentive service! I am so used to dealing with rude and impatient travel agents when I call for an airline reservation that I am usually ready to hang up as soon as I detect unkindness or unfriendliness. However, this agent was the exception. He maintained his cool and patience with me as he explained the costs and answered courteously all of my questions. It was actually a pleasure to do business with him. I decided to book my flight with him because he inspired trust and honesty, which I rarely see in other agents, and thus the reason for hanging up and looking elsewhere. So thank you very much, Mr.Bratt for a job well done. I wish all travel agents were like you! Jay

Representative Al C was Amazing What I liked was that Al C. Was very patient with me as I was very annoyed that the price increased after I booked. That was not fair to increase it.. So, I was not please with my 1st experience with your company. BUT, because Al was nice and calm, doing all he could to accommodate, I would certainly consider booking through your company again. Possibly a better experience next time.

Raymond was very professional and got great price Raymond was very professional and got me a better price than other sites with decent leave and arrive times and acceptable layovers. He worked with me until everything was better than I had found working on my own with websites. Good Job! Thanks! Russ