Everything I Need to Know Jennifer walked me through the entire reservation process and even made me aware of the additional resort fees and taxes I would have to pay at check-in. I appreciated the heads-up as opposed to being surprised at the hotel counter.

Jen is an excellent representative Jen is an excellent representative for your company. I had received a third text telling me that I needed to verify my reservation. I have already done this, but I keep getting getting texts. I spoke to Jen today. She reassured me that my reservation was indeed verified. She was very kind and patient. I was a little nervous about getting another cancellation notice if I don’t verify!

Santiago provided a smooth booking experience All my queries related to the trip was addressed with clarity! He made sure that I have all the information I would require before and during the trip. Just can’t wait to enjoy what the Poconos villas has to offer us.

Excellent customer care Jason was exceptional in his help and guidance through the reservation process. Everything was explained clearly and no details were missed. Extra time was spent ensuring I had rooms booked at my preferred location instead of only offering me the first available on the date I asked for.

Osvaldo Perez Assisted us with Excellence…… Osvaldo Perez helped us with numerous questions & concerns about our trip! He was so patient! The pressure to make decisions now was taken off us, which brought peace. Osvaldo was professional & showed compassion for our concerns. We will call him again when we make our trip reservations!