Jen is an excellent representative Jen is an excellent representative for your company. I had received a third text telling me that I needed to verify my reservation. I have already done this, but I keep getting getting texts. I spoke to Jen today. She reassured me that my reservation was indeed verified. She was very kind and patient. I was a little nervous about getting another cancellation notice if I don’t verify!

Customer service agents are friendly Customer service agents are friendly, professional and helpful. I just wish the total costs were upfront the first time I was contacted about the Margaritaville at Sea cruise. I paid for the initial package believing everything was paid for, then they say I have to pay for port fees, parking, gas surcharge, tips, hotel taxes, transportation, etc. You think it will be an economical trip, but added expenses add up to being expensive.If you change your mind, the money is forfeited. I would like to see an itemized invoice to see what all the money I paid included.

Scammers Pocanos by Take a Break Travel is a SCAM, we went to the resort yesterday commuted for 6 hours took vacation off work- just to be turned down and told to pay full price for the package. We had to go back to the city, pay toll gate fees, gas etc! And they refused to refund the money. Pure scammers

Excellent customer care Jason was exceptional in his help and guidance through the reservation process. Everything was explained clearly and no details were missed. Extra time was spent ensuring I had rooms booked at my preferred location instead of only offering me the first available on the date I asked for.

Santiago provided a smooth booking experience All my queries related to the trip was addressed with clarity! He made sure that I have all the information I would require before and during the trip. Just can’t wait to enjoy what the Poconos villas has to offer us.