Customer service agents are friendly Customer service agents are friendly, professional and helpful. I just wish the total costs were upfront the first time I was contacted about the Margaritaville at Sea cruise. I paid for the initial package believing everything was paid for, then they say I have to pay for port fees, parking, gas surcharge, tips, hotel taxes, transportation, etc. You think it will be an economical trip, but added expenses add up to being expensive.If you change your mind, the money is forfeited. I would like to see an itemized invoice to see what all the money I paid included.

Santiago provided a smooth booking experience All my queries related to the trip was addressed with clarity! He made sure that I have all the information I would require before and during the trip. Just can’t wait to enjoy what the Poconos villas has to offer us.

Easy booking Oh my heart break the first time just to hear your travels dates are not available, then my customer servicer Kanny recheck and see that my dates are now available. What a joyous feeling I had hearing my dates are available. Thank you Kanny, you were very professional in setting up my booking, Hope I get you again…my lucky star

Enich Really helped me a lot over the… Enich Really helped me a lot over the phone with my reservation. We had originally purchased a vacation to summer bay Orlando. Somehow we were booked in another hotel and enich fixed everything and let us worry free. Thanks so much for your prompt response

i had a last minute booking problem and… i had a last minute booking problem and dear sweet katya made magic. she helped us work out different dates w a minimum of fuss and a maximum of warmth and intelligence thx katya