Best Travel Agent Phil and his colleagues helped us a lot in organizing our trip to South Africa. They came up with nice accommodations on beautiful locations and always respond quickly. When our program had to be adjusted due to an accident, they were able to quickly improvise to find alternatives. We would love to work with them again next time.

We can’t say enough positive things… We can’t say enough positive things about Where It All Began. They created a bespoke, seamless three week trip for five people ranging from age 13 to 75. Our unique interests and varied needs were addressed making it a lifetime memory for all of us. We received daily travel check-ins from them reminding us of travel details, pickup confirmations, etc. It was, by far, the best organized and easiest trip that I have ever taken. In addition to this, it was also the most interesting and personal trip that I have ever taken. We were invited into the homes of individuals from all over South Africa, learning about their experiences and stories. I will definitely ask Where it All Began to plan our next trip to Africa!

The holiday in Cape Town's surrounding Country side. The holiday in Cape Town was wonderful. Phil had managed to understand our needs and booked everything to suit us - not a shop or any crowds of tourists! Phil had given us a local cellphone which gave us confidence where ever we were and contacted us every day to check we were alright and happy with our travels. The country side we saw was breath taking and great to see places off the beaten track. I wish Where it All Began every success in the future - I would have no hesitation in recommending them to plan a holiday for me, my family and friends. Mary Wallis

The highlight of our trip! Phil at Where It All Began was so helpful in finding us the perfect safari accommodation. There were so many choices, it was overwhelming. Phil listened to what I wanted from the experience and helped us choose a place. My only regrets is that we didn’t allow more time at the lodge he found for us. We hoped to see the Big Five, of course, and we did. But there was a lot more to our experience than that. The ranger, tracker, staff, and accommodations were amazing and beyond our expectations. Phil helped us with other plans and ideas too, and I’d recommend his services highly. Increasingly, in the age of do it yourself travel planning, I’m seeing the real value in hiring an agent who knows the local landscape.

Philip and his team did a great job in… Philip and his team did a great job in helping us plan our trip to South Africa. His advice on accommodation, tours, transfers, restaurants and little but important travelling details was very clear and included relevant links and information. The payment was simple and processed fast. We also greatly appreciated Philip's flexibility and superb customer service in adjusting the itinerary to accommodate different arrivals of our group members. Sadly, some tour members had to cancel their trip and I cannot thank Philip and his team enough for their professionalism and assistance with the trip cancellation.