Top-tier Customer Service Alex was immensely helpful throughout this entire process. He helped me with planning all the way through to execution, never failing to check in during the trip as well.

If I could give more than 5 stars If I could give more than 5 stars, I would. I cannot express how amazing Alex did helping my family and I plan & enjoy our vacation in Costa Rica. Because of Alex, I was able to give my family a trip of a lifetime. I started planning this trip 6 months before the vacation and Alex was there ever step of the way to recommend and coordinate events for me. My family and I stayed at the Chateau Mar Vista in Playa Hermosa and the house was amazing. Also our driver Melvin was amazing. He was always professional and courteous. He also was always early to made sure my family had a fun time and got to where they needed to be. I will always call Alex when I want to plan another trip to Costa Rica.

Costa Rica Review Tours and tour guides were cordial and well informed. The first hotel we were placed in for three nights was mediocre. The food and staff were good, but the bathroom condition and minimal shower water amount and pressure was terrible. My daughter and I were not able to wash our hair because the drip was so limited. The humidity was very high. I know the country is modest, but these are basic essentials. For the price of this package, I am at least expecting a decent shower at the beginning and especially at the end of my long day. For the second hotel, we were told we had a balance. I had to call my point person to speak to the employee. When we arrived at our bedroom, there were only 4 towels and we are a family of 5. She said she would come back with 5th towel, but she never did. The wifi was terrible. I sent my daughter to request towel again, but she never came. I ended up drying myself with a hand towel. Finally, I couldn't set the AC to a higher or lower temperature setting. Therefore, we had to turn it off before we went to sleep and then woke up sweating in the middle of the night.

Amazing Service!! I cannot speak highly enough about my experience with Alex and his drivers at Costarica.com. I needed multiple transfers (LIR to Arenal, Monteverde to Tamarindo, Tamarindo to LIR and LIR to Tamarindo). Alex was in constant contact and coordinated everything perfectly, even when I would ask for slight time changes. The van was clean, comfortable and our driver Allen (who we loved) went the extra mile, providing water and stopping to allow us to take pictures and grab snacks. Allen was always there at least 30 minutes early and never rushed us. Alex also helped to arrange our COVID tests which didn't disrupt our trip. I wish I hadn't already had our tours booked because I would have trusted them with this as well. If you are looking for transfers, look no further. I will definitely use this company every time I return! Thank you, Alex and Allen, for helping to make this a stress free trip!

The transportation company was exceptional. The transportation company was in constant contact with me about my trip and provided all the information about the driver and vehicle and license plate. I felt safe and the driver was waiting for us on time for each trip. I highly recommend using this company for all your transport!