Simply the BEST Customer Service. Stop scrolling and reach out to Alex! Alex exceeded all of our expectations! I lead international yoga retreats and work with companies all over the world, and the level of customer service that Alex provided was absolutely top notch. I just returned from a retreat with 13 people. From booking multiple transfers, recommending and booking excursions, Covid tests, to last minute requests... he answered every call with enthusiasm to make our time in Costa Rica pure magic. I've made a new friend in Alex and am already planning another trip to Costa Rica next year. Thank you Alex! Pura Vida!

Costa Rica Review Tours and tour guides were cordial and well informed. The first hotel we were placed in for three nights was mediocre. The food and staff were good, but the bathroom condition and minimal shower water amount and pressure was terrible. My daughter and I were not able to wash our hair because the drip was so limited. The humidity was very high. I know the country is modest, but these are basic essentials. For the price of this package, I am at least expecting a decent shower at the beginning and especially at the end of my long day. For the second hotel, we were told we had a balance. I had to call my point person to speak to the employee. When we arrived at our bedroom, there were only 4 towels and we are a family of 5. She said she would come back with 5th towel, but she never did. The wifi was terrible. I sent my daughter to request towel again, but she never came. I ended up drying myself with a hand towel. Finally, I couldn't set the AC to a higher or lower temperature setting. Therefore, we had to turn it off before we went to sleep and then woke up sweating in the middle of the night.

Impeccable attention to detail As someone that has been planning our family vacations for over 30 years, I have never come across a travel planner as organized and thorough as Alex. We gave him a challenge to keep a group of 25 family members happy and he came through with an itinerary that put a smile on everyone's face. But anyone can put an itinerary together on paper. Where Alex and team really shine, is the attention to detail every single day on every single event to make sure that it goes off without a hitch. For Alex and team, this is where they separate themselves from any other travel planner. They make sure that each and every day and event that is planned actually goes off according to plan. Little touches from photos of the transportation drivers to detailed images of event meeting places are provided; it's like having a personal travel concierge with you at all times. For anyone traveling to Costa Rica for any group size, I would highly recommend contacting costarica.com for your needs. For our family, they arranged for transportation, lodging in two places (mountains and on the beach), dining, and tons of activities. At least half of our group has a direct story about how Alex individually helped them with something. This is the second time we have utilized costarica.com for our travel needs in Costa Rica.

Epic Trip!!!! Our trip to Costa Rica was amazing, exceeding all of our expectations because of the planning and service Alex provided. Alex provided top notch communication from start to finish, arranging chef's, excursions, grocery stocking for the house, and transportation! We will definitely be back and wouldn't think of planning our next visit without having Alex's help!

The transportation company was exceptional. The transportation company was in constant contact with me about my trip and provided all the information about the driver and vehicle and license plate. I felt safe and the driver was waiting for us on time for each trip. I highly recommend using this company for all your transport!