United Airlines inept and unprofessional phone assistant….The attendant wasn’t initially… The attendant wasn’t initially responsive to my situation, and when I asked for management to pick up the call, he said they wouldn’t help me either. When I insisted that he connect me, he put me on hold and then came back on the call and suddenly was able to help me by re-booking my flight. as if that wasn’t enough, he then wasn’t wanting to help me with his seat assignment until I filled out this survey. He asked two or possibly three times that I give him a five star review. I have never been asked so intently by anyone to fill out a survey nor have it made conditional to receiving further help. Clearly this guy knew something about his behavior be off.

Hats off to Max Ford!!! Hats off to Max Ford!!! My friend is handicapped, being legally blind and having difficulty walking. I was traveling from Las Vegas connecting in NY to my destination. My friend was boarding in NY, I had planned my trip in a manner I could sit with him and assist him when we arrived at our final destination. Due to a change in planes our seating choices were changed. Max Ford, your agent, was able to make arrangements for us to sit together in Premium seating at a very reasonable price. He took as much time as needed to make this happen.

I wish I could give Neil more stars I wish I could give Neil more stars! He went out of his way to find a way to help me out of an unfortunate situation. He was polite, resourceful and very professional. I cannot say enough wonderful things about him and you are lucky to have him on your team!

Thank you, Maria! Maria is a superb example of all of the great things that your company does to help others. My tickets had not been issued because the flight had not been scheduled. She researched the issue all day long! Her patience with me was phenomenal! I couldn't have asked for a better person. She was consistently persistent in finding the best plan for me! I really appreciate Maria for her courtesy and knowledge! Thanks! Jill

We Thank Ben of Skyhikes for spending…so much time in sorting our new changed flights out. We Thank Ben of Skyhikes for spending most of his day to change our flights with JetBlue which he originally made on our behalf back in March. He showed once again his professionalism and dedication in performing his duties to give us what we required. He is an asset to Skyhikes. We would certainly recommend him to our friends not only in the USA but here in Spain. Many Thanks Ben.