Hats off to Max Ford!!! Hats off to Max Ford!!! My friend is handicapped, being legally blind and having difficulty walking. I was traveling from Las Vegas connecting in NY to my destination. My friend was boarding in NY, I had planned my trip in a manner I could sit with him and assist him when we arrived at our final destination. Due to a change in planes our seating choices were changed. Max Ford, your agent, was able to make arrangements for us to sit together in Premium seating at a very reasonable price. He took as much time as needed to make this happen.

Dear Mr Ben Davis Dear Mr. Ben Davis Thank you for all your patience and valuable customer service. Our experience in booking our flight was very pleasant, you made it very clear and easy for us to understand. I look foward to booking future flights with you. Sincerely, Dennis and Elizabeth Gallagher 845-705-0782

Excellent, Excellent Service!!! Your company and agents are during… Your company and agents are during everything right. I recently had a death in the family. Neil assisted me with changing my flight plans. He was kind, considerate, very respectful, and most of all extremely patient and knowledgeable. He stayed on the line until I received my confirmation email regarding the changes and broadening passes.

Great customer service I called about seats and aircraft changes for my upcoming flight in July. I talk to a representative name, Anna. She was very understanding and listened to my concerns. She immediately help me with my issues in a very professional way. She was courteous, kind and immediately made me feel very comfortable about the changes that was needed. Anna has excellent customers service skills. I will be doing more business with United Airlines in the near future. I like to say thank you to Anna and United Airlines for the great service!!!

Great Customer service and compassion It was a terrible experience that I had to cancel my flight due to unexpected death In family,not expected at all. Anna was very compassionate and understand that I couldn't pay upgrade fee to cancel. She talked and then I talked to her supervisor, he was also compassionate and understood I didn't have funds. So they waived the fee and let me cancel. Never could I imagine this death happening but good to know kind compassion still exist. GOD Bless you Anna