United Airlines inept and unprofessional phone assistant….The attendant wasn’t initially… The attendant wasn’t initially responsive to my situation, and when I asked for management to pick up the call, he said they wouldn’t help me either. When I insisted that he connect me, he put me on hold and then came back on the call and suddenly was able to help me by re-booking my flight. as if that wasn’t enough, he then wasn’t wanting to help me with his seat assignment until I filled out this survey. He asked two or possibly three times that I give him a five star review. I have never been asked so intently by anyone to fill out a survey nor have it made conditional to receiving further help. Clearly this guy knew something about his behavior be off.

Eden is the best tech expert I have… Edon is the best tech expert I have ever worked with from any company I have traveled with, he js thvery dilgent doing his work and does itvwith very much confidence so as not to make a customer nervous and not trusting what he does and knows all the tricks to yiur trade!!!! What an asset to yiur organization he is!!! Please please 🙏 reward him in any way you can he spent hours with me on the phone and went above and beyond EXCELLENT CUSTOMER SERVICE 👏 👌 😊 THANK YOU ONCE AGAIN EDEN

Nick Nelson is the most amazing Nick Nelson is the most amazing, honest, transparent, helpful, patient, & respectful agent I have ever dealt with an airline agency! Thank you sooo much for all the help and hood advice booking tickets !! God bless !

Great Customer service and compassion It was a terrible experience that I had to cancel my flight due to unexpected death In family,not expected at all. Anna was very compassionate and understand that I couldn't pay upgrade fee to cancel. She talked and then I talked to her supervisor, he was also compassionate and understood I didn't have funds. So they waived the fee and let me cancel. Never could I imagine this death happening but good to know kind compassion still exist. GOD Bless you Anna

Great customer service I was very satisfied with the assistance provided by Martin. He understood my concerns and clearly explained the situation. I was impressed that he made a follow-up call to confirm that I was able to proceed as requested. Thank you Martin for your time and expertise.