I wish I could give Neil more stars I wish I could give Neil more stars! He went out of his way to find a way to help me out of an unfortunate situation. He was polite, resourceful and very professional. I cannot say enough wonderful things about him and you are lucky to have him on your team!

Made my day I was checking my itinerary to make sure that everything was right, to my horror it was not. I called United and Maya was my angel. She did her job well and made the corrections. United has a wonderful employee in Maya and will help them being a great representative for their brand. THANK YOU MAYA & UNITED.

Nick Nelson is the most amazing Nick Nelson is the most amazing, honest, transparent, helpful, patient, & respectful agent I have ever dealt with an airline agency! Thank you sooo much for all the help and hood advice booking tickets !! God bless !

Great Customer service and compassion It was a terrible experience that I had to cancel my flight due to unexpected death In family,not expected at all. Anna was very compassionate and understand that I couldn't pay upgrade fee to cancel. She talked and then I talked to her supervisor, he was also compassionate and understood I didn't have funds. So they waived the fee and let me cancel. Never could I imagine this death happening but good to know kind compassion still exist. GOD Bless you Anna

Great customer service I was very satisfied with the assistance provided by Martin. He understood my concerns and clearly explained the situation. I was impressed that he made a follow-up call to confirm that I was able to proceed as requested. Thank you Martin for your time and expertise.