Multiple problems .... Wrong address listed for credit card. Very difficult to find phone number. Office closed at night although website said available 24/7. Website didn’t work for online cancellation. Very difficult to cancel. Charged full amount at time reservation was made instead of initially charging only a small percentage with remainder charged at time of checkout from parking lot, as is done on parking lot website.

Easy Online Reservations. Just reserved a spot for an upcoming trip out of BNA and it couldn't have been easier or more convenient. It's a great stress-reliever to know we won't have to be searching for parking at the airport or paying the higher prices for long term parking. Good so far! I'll update on my return trip.

Super Seemless Experience! What a fantastic experience this was! We drove in, were directed to a spot to park and the shuttle was waiting for us before we even got all our stuff out of the car! The return was as easy and seemless!

Everything went well except the web… Everything went well except the web site says that there is a shuttle to the airport and on the emailed confirmation it states there is no shuttle. Of course I miss the statement on the email and when I arrived to my drop off location I was surprised that I would have to get my own ride to the airport. I had enough time to get an Uber and make my flight but I think, that snafu on the web should be corrected.

Shuttle Companies are the worst. None of the shuttle rides in my reservations were successful. My initial reservation process was simple which is where they get 1 star, but their shuttle partners were so bad that I ended up needing to rely on Lyft anyway. For both pickups, the shuttles were over 30 minutes late, and they had 0 communication except for a useless automated phone number. Worst is since I was going to be late and needed my own Lyft to make it to my flight the shuttle company marked me as a no-show once they eventually got there, so Parking Access is fighting me for a refund. Definitely will never be using this service again. Update: they did end up processing the refund. Generally their customer service is nice. Adjusted rating +1