Great response time (within an hour)… Great response time (within an hour) for requests and resolving issues: 1) Perliza for changing my airline millage number; 2) Mellan for booking aisle seat assignments for my return flights (all full) when the airline app wouldn't. Thanks to you both for a great experience. I've already recommended scholartrip.com to two people with upcoming trips.

Perliza was very attentive to my issue Perliza was very attentive to my issue. After we got off the phone, she researched the problem and was able to give me the exact solution I needed via email. I was very surprised. Customer reps usually forget about your existence after they hang up. I'm impressed.

Joselle Joselle, the person who helped me was wonderful! She was very pleasant to work with and provided excellent communication and status updates throughout the several-day process of canceling a reservation. I have found it to be quite rare to work with a customer support person who actually does what they say they will when they say they will do it and Joselle was exceptional in this category!

Booking the original ticket was a bit… Booking the original ticket was a bit stressful since I had a problem with confirming my card. But the customer support team was super helpful more than once. Mulan helped me out lots and had great response times. I will be using ScholarTrip again.

Good experience Rico made it really easy with the cancellation of a ticket I booked.