Rico was patient and very helpful Rico was patient and very helpful. I'm not sure what it was that was making the payment process so slow to confirm, But Rico helped me make sure I was able to request a wheel chair and he helped forward my itinerary to a secondary email.

Thankful customer! ScholarTrip has been more than helpful, from pre trip questions, flight questions, potential changes, to processing a refund on a ticket (due to a family death). Nicole was especially helpful, quick and responsive with helping with our claim. Thank you!

Joselle Joselle, the person who helped me was wonderful! She was very pleasant to work with and provided excellent communication and status updates throughout the several-day process of canceling a reservation. I have found it to be quite rare to work with a customer support person who actually does what they say they will when they say they will do it and Joselle was exceptional in this category!

Quickly answered my questions & solved my issue The person who helped me was Chenno. They were extremely helpful and insightful with helping me choose my seats for my flight. They took me step by step in choosing my seats as well as showing screenshots to help me see what seats I would like per transfer flight. Great experience

Mellan's work efficiency is very high Mellan's work efficiency is very high. Several people I contacted before failed to help me solve the problem, but mellan helped me solve it smoothly, thank you very much.