Perliza was very attentive to my issue Perliza was very attentive to my issue. After we got off the phone, she researched the problem and was able to give me the exact solution I needed via email. I was very surprised. Customer reps usually forget about your existence after they hang up. I'm impressed.

Ashley's assistance was invaluable! Ashley did a great job assisting me with my trouble. My flight's depature time was moved up an hour, and because no communication was made to me, I missed my flight. Ashley did a great job researching, assisiting with, and communicating options to me. I called multiple times and she patiently helped me through a stressful time. Thanks a bunch Ashley!

They offer zero help & NO SOLUTIONS They offer zero help & NO SOLUTIONS. Terrible customer service. Their response is basically this "Upon checking the restrictions of your ticket by our ticketing department. Cancellation for refund and changes are both not permitted to your ticket." After speaking to the airline, they tell you to contact them since you booked the ticket with them and they're the only ones capable of making changes to the ticket. You get the run around and nothing happens, complete waste of time and money. Worst experience ever. Never book with them as you will be risking loosing all your money. No refund, No credit, no Travel voucher.

Joselle Joselle, the person who helped me was wonderful! She was very pleasant to work with and provided excellent communication and status updates throughout the several-day process of canceling a reservation. I have found it to be quite rare to work with a customer support person who actually does what they say they will when they say they will do it and Joselle was exceptional in this category!

Quickly answered my questions & solved my issue The person who helped me was Chenno. They were extremely helpful and insightful with helping me choose my seats for my flight. They took me step by step in choosing my seats as well as showing screenshots to help me see what seats I would like per transfer flight. Great experience