They offer zero help & NO SOLUTIONS They offer zero help & NO SOLUTIONS. Terrible customer service. Their response is basically this "Upon checking the restrictions of your ticket by our ticketing department. Cancellation for refund and changes are both not permitted to your ticket." After speaking to the airline, they tell you to contact them since you booked the ticket with them and they're the only ones capable of making changes to the ticket. You get the run around and nothing happens, complete waste of time and money. Worst experience ever. Never book with them as you will be risking loosing all your money. No refund, No credit, no Travel voucher.

We had a complicated booking. We had a complicated booking. It involved a third party payment and we were successful to book the flight within the safety measures. Then I had to make a correction with Joselle's excellent help.

Excellent professional service. She was professional and solved problem quickly. She also made the follow-up calls to make sure everything meet my needs and no unsolved issues. She was politely in greeting and wrap up the services. Upon her service, I will recommend your service to my friend and family circle for sure.

Exemplary Service: Navigating Flight Changes I had an amazing experience with ScholarTrip's customer service! Ms. Fiel, their representative, went above and beyond to assist me. She showed remarkable patience and expertise as I navigated multiple changes to my international flights. Not only did she meticulously research alternative flights and airports to ensure seamless connections, but she also had to liaise with other airlines as ScholarTrip is a third-party service. Despite the potential 24-hour response time, Ms. Fiel managed to provide me with updates within just an hour or so. Her dedication and efficiency truly made a world of difference for me. I will continue to use ScholarTrip for my future travel plans.

Quickly answered my questions & solved my issue The person who helped me was Chenno. They were extremely helpful and insightful with helping me choose my seats for my flight. They took me step by step in choosing my seats as well as showing screenshots to help me see what seats I would like per transfer flight. Great experience