Franklin was very helpful in getting… Franklin was very helpful in getting the trip put back in place. It was still hard to understand the final price breakdown. Probably because I am still upset that I was charged a change fee.

Rip off I don’t even give them a 1 rating. They totally tried to rip us off. We had booked a trip (8 of us) & supposed to travel November 11th 2023. One of the travelers name was wrong. Her last name was in the middle name position & her middle name was in her last name position on the ticket reservation. When I called to change it (after 45 min) I was told that it would cost 600.00 & she wouldn’t be allowed to fly at the airport unless it was changed. Obviously I told them they were crazy. We called directly to United airline & they happily changed it at no cost. Talk about taking advantage.

My experience with Abram My experience with Abram, was wonderful. he was so courteous and understanding of my issue. The need for me to cancel my flight was that my just had word the my younger sister past away It was a difficult situation and he understood, and was very kind to me. I will give him and A plus.

There was a technology glitch that… There was a technology glitch that wouldn't allow me to enter a Canadian province. Maddy helped me navigate through this and found the solutions and helped me get my boarding pass.

Customer Service was extremely helpful Customer Service was extremely helpful and understanding. They listened to my issue and request for a refund and provided me with a fair solution. In the future I will be calling customer service as now I belive that they would help me solve any issue.