Questionable customer service and value is lacking Many issues with this service. It would do them better to actually have service at each site and reconsider their Ts & Cs than automatically send you their terms and refuse a refund outright. After my complaints, I did receive a partial refund from sickness, but this should not be such a hard thing to fight for. I am raising their marks to 3*. They need a lot more work and I'd be hesitant in suggesting them as a supplier but at least they did respond.

City pass not worth the savings if something goes wrong We were disappointed that the city pass is not covered by the same assurances as if you buy directly from the provider. I would say that the money you save through the city pass is not worth the lack of customer care of something goes wrong. Having a city pass feels like you fall through the cracks.

Savings for a family of four!!!! We have used City Pass in numerous large cities. It is always a plus when we can save on some of our activities around town. It also gives us ideas on new cities we are traveling and experiencing. Though we had problems with our credit card when paying for our passes, the Chicago office was easy to deal with and our passes were ready when we arrived to the city.

Thumbs Up Experience I really enjoyed having a CityPass during my 4-day vacation in Chicago. It really helped me plan out my day-to-day schedule. I really enjoyed my CityPass at the WillisTowers and Shedd Aquarium, because of VIP treatment. I also attended the Field Museum, Art Museum, and Shoreline Architecture River Tour. The Shoreline Architecture River Tour was great as well. After reading reviews I knew to screenshot my tickets before arriving at each location due to internet problems that may occur and they did occur, but I was prepared. And, I knew to make reservations ahead of time so I wouldn't have any issues using my CityPass. Overall, I definitely recommend using a CityPass. It was a great experience for me.

Chicago CityPass This was a great, discounted way to visit many of the area attractions, and even jump some lines! Two wishes- 1) that CityPass would give the average time spent at each attraction so as to allot enough time (for example- we didn't give the Museum of Science and Industry near enough time, and rather "wasted" the ticket) and 2) an electronic way of redeeming tickets. The fear of losing the booklet makes you a little parampnoid, since you can't get a new booklet. This may have been remedied by now. Overall, great experience!