Rip off company don't use If I could leave 0 star I would booked a birthday trip away but unfortunately have caught COVID. Tried to cancel even though its within cancelation period to be told I have to pay the admin charge. Sent my PCR results showed my isolation period ends the day after I am suppose to go to the hotel but still will not refund me all my money. Disgusting company making money off people when they can't attend through no fault of thier own. Shall I just attend then and make everyone else sick absolutely disgusting

I can not fault Offpeakluxury. I can not fault Offpeakluxury at all! I do tend to book the same hotel break at The Orestone Manor which has a fabulous Gourmet Escape deal, the only problem with hotel is it's quite difficult to book a twin room. This is where the excellent customer service at Off Peak Luxury step in and regardless of how many emails it takes, ensure the correct room is booked. Every customer service lady I have been in contact with has been very helpful and friendly and I can safely say they actually care! Not all companies have the same standards.

Very pleased with the service received… Very pleased with the service received from OPL. I recently arranged a special birthday treat for a family member through them and they had a brilliant stay in Cornwall. They were very professional and informative and confirmation came through quickly. Thank you Paula at OPL. Will definitely use again.

First class service from hotel & Country breaks We firstly dealt with Steve at the Wood Norton Hotel who was very helpful and agreed to upgrade our room complimentary, which we thought was very generous. Then Mary looked after the booking and this lady was exceptional to say the least, as nothing was too much trouble.

I have not had my break yet I have not had my break yet, though booked. I am irritated that a person who cannot read the small print and expects special treatment moans about losing their voucher and even refuses to extend for a fee less than the voucher amount. the bad report has unfairly reduced offpeakluxury's overall score by 33% as only three posts have been made. I will be posting my report after my stay, this one is to balance the issue. Regards. Whatsisname.