
ALLAN PLUMB
GBThe booking of our Daily Telegraph easy The booking of our Daily Telegraph was carried out smoothly

Michael Mogg
GBFirst class service from hotel & Country breaks We firstly dealt with Steve at the Wood Norton Hotel who was very helpful and agreed to upgrade our room complimentary, which we thought was very generous. Then Mary looked after the booking and this lady was exceptional to say the least, as nothing was too much trouble.

Steve Holland
GB5 stars not enough Excellent friendly service; the lady was most knowledgeable and helpful and we look forward to our three night break at Billesley Manor hotel. Hopefully it, and Stratford on Avon, will not disappoint. Breakfast included plus one evening meal and a bottle of wine at a very reasonable price. Will review again after the event but sounds good so far.

LSB
GBBooked a 'so called' Luxury one night… Booked a 'so called' Luxury one night stay at Charingworth Manor for my birthday but the room and service were terrible. The bedroom floor was wet and there was a leak coming from the under the floor in the bathroom. To make matters worse the Hot tub was cold and then after the maintenance man adjusted it was then dangerously high (40) so was still unusable. Just when we thought nothing else could be wrong, my wife was having a shower when the shower rail fell down on her while she was opening it after a shower! When complaining to OffPeakLuxury they just referred me to the hotel who did not want to issue a refund. By using OPL to book it appears to make it more difficult to complain or get a refund.

Robert Pinton
GBRobert Used OPL numerous times & have always been impressed by their helpful staff & superb service. Visited many of their hotels which have all been of a high standard & the packages OPL offer are excellent value. Sadly the booking we had for this April had to be cancelled but we'll be returning later. Very happy to recommend this company.