I can not fault Offpeakluxury. I can not fault Offpeakluxury at all! I do tend to book the same hotel break at The Orestone Manor which has a fabulous Gourmet Escape deal, the only problem with hotel is it's quite difficult to book a twin room. This is where the excellent customer service at Off Peak Luxury step in and regardless of how many emails it takes, ensure the correct room is booked. Every customer service lady I have been in contact with has been very helpful and friendly and I can safely say they actually care! Not all companies have the same standards.

Booked a 'so called' Luxury one night… Booked a 'so called' Luxury one night stay at Charingworth Manor for my birthday but the room and service were terrible. The bedroom floor was wet and there was a leak coming from the under the floor in the bathroom. To make matters worse the Hot tub was cold and then after the maintenance man adjusted it was then dangerously high (40) so was still unusable. Just when we thought nothing else could be wrong, my wife was having a shower when the shower rail fell down on her while she was opening it after a shower! When complaining to OffPeakLuxury they just referred me to the hotel who did not want to issue a refund. By using OPL to book it appears to make it more difficult to complain or get a refund.

The booking of our Daily Telegraph easy The booking of our Daily Telegraph was carried out smoothly

The service was prompt and efficient The service was prompt and efficient. The only niggle was having to downgrade because of bringing our dog and not being offered an appropriate discount. We fully appreciate that the gift voucher was for a more expensive room, but, having doubled its value by booking a second night, we would have expected to pay the lower room rate for that second night.

Robert Used OPL numerous times & have always been impressed by their helpful staff & superb service. Visited many of their hotels which have all been of a high standard & the packages OPL offer are excellent value. Sadly the booking we had for this April had to be cancelled but we'll be returning later. Very happy to recommend this company.