Nice service Nice service , smooth transaction!!! Steven Wang was great!

They totally bait their customers! They totally bait their customers!! I booked a flight on their site for 157 which is pending until ticketed; hoped I was getting a deal since my research was showing flights around 200+. I get a call a day later saying the specific time + airline I booked only had 1 seat left and it was 700. A HUGE difference from what was listed on their site. They tried to give me other cheaper options which were lower airlines, and still almost double the 157 listing on their site. When I called them out, I received a rude toned explanation about how agencies work. I have worked with travel agencies before, so understand price can change. But NEVER that steep of a difference from the listing on their site. They should reflect pricing closer to what current pricing is. I feel duped and frustrated. They won't be getting my business.

Ashley Hales was very helpful Ashley Hales was very helpful. She called me various times to explained the changes that were made and to get my confirmation.

Not family friendly It took forever to confirm. When calls were missed, the agent was very rude. The party was on two separate reservations, making it difficult for boarding. The return trip did not have the infant under the passenger. It was quite the headache.

Alma Solaris was great Alma Solaris was great! Super quick and kind.