Robbin was terrific Robbin was terrific. He answered all my questions and helped me make the right decision. I've decided to call him the next time I need to make a reservation.

He was amazing and understanding he… He was amazing and understanding he gave me the right information and made it clear to us he's one of the best workers you have he deserves a raise he's good at his job thank you.

They totally bait their customers! They totally bait their customers!! I booked a flight on their site for 157 which is pending until ticketed; hoped I was getting a deal since my research was showing flights around 200+. I get a call a day later saying the specific time + airline I booked only had 1 seat left and it was 700. A HUGE difference from what was listed on their site. They tried to give me other cheaper options which were lower airlines, and still almost double the 157 listing on their site. When I called them out, I received a rude toned explanation about how agencies work. I have worked with travel agencies before, so understand price can change. But NEVER that steep of a difference from the listing on their site. They should reflect pricing closer to what current pricing is. I feel duped and frustrated. They won't be getting my business.

Alma was very pleasant told me one… Alma was very pleasant told me one thing n then found better but then called back to say it wasn’t available. But she did get me the dates I wanted even though other dates kept coming back just wish it clda been same a baggage as other place but thnx Alma

Bumpy start but very smooth landing I found the initial process of dealing with Hot Flight Deals to be very confusing and in large part that is my fault. I didn't research and I wasn't sure how it worked. I had a flight booked, or so I thought, only to find out I didn't and needed to spend more money. Robbin came in towards the middle of my experience and did everything he could to help me. Answered calls, emails frequently and was generally very wonderful.