Bumpy start but very smooth landing I found the initial process of dealing with Hot Flight Deals to be very confusing and in large part that is my fault. I didn't research and I wasn't sure how it worked. I had a flight booked, or so I thought, only to find out I didn't and needed to spend more money. Robbin came in towards the middle of my experience and did everything he could to help me. Answered calls, emails frequently and was generally very wonderful.

I'm alexandra munoz I found hot… I'm alexandra munoz I found hot flights deals online I bought the tickets very cheap it very good and safe the customer service alma Solares she very helpful for me si have patience fo me . I so happy

Robbin was terrific Robbin was terrific. He answered all my questions and helped me make the right decision. I've decided to call him the next time I need to make a reservation.

The flights that I wanted were no… The flights that I wanted were no longer available at the advertised price. My customer service representative was very kind and helpful, but she couldn't do anything about the pricing. I ended up paying double what I was originally told despite the fact that the lower price continued to be advertised for another week. Very nice staff, very poor company policies.

Not family friendly It took forever to confirm. When calls were missed, the agent was very rude. The party was on two separate reservations, making it difficult for boarding. The return trip did not have the infant under the passenger. It was quite the headache.