In love with Lola! I have been using lola.com for some time now and every time it exceeds my expectations. Simple, intuitive & no-nonsense web platform, timely notifications of gate or flight time changes and an excellent customer care team. I'll shout from the rooftops to recommend Lola to everyone :)

Amazing customer service Amazing customer service. They answered within minutes on the online chat and helped me with my booking. Also when I was having issues with my payment they contacted me to see how can they help. Really helpful!! The app is friendly, and very easy to navigate in. You receive an email with every change on your flights, so you won't have further issues

This should be a beta My company implemented Lola... the problem is that the tool simply doesn’t work most of the time. The fares that Lola finds are consistently more expensive than what’s available on the airline’s own websites, without offering any extra flexibility. Many flights that I can find elsewhere are not available. The hotel booking tool is possibly worse. It crashes all the time, does not allow you to search flexible rates without clicking through every single hotel, and is just super super slow. The only positive thing is that their support chat is really fast and competent.

Can’t imagine business travel without Lola This has changed the way our business tracks trips, expenses, and more. No more searching through endless email threads or calendar invites to find out specifics on each trip. Lola has it all in one place. Plus they provide excellent customer service. I was hesitant at first but I am so glad we went with Lola. Can’t imagine business travel without it.

Have always had a great experience when… Have always had a great experience when dealing with Lola agents. My only issue is that not every itinerary shows my bosses loyalty program # and therefore I cannot confirm that the points are being applied. As my boss has notified me that not every Jetblue trip has been registered. Is there a better way to make sure all Loyalty points are being applied? SD - Renovia Inc