Customer Service is Great Customer Service is Great! I have used Lola at a few companies and the best advantage is that it tracks your individual frequent flier info but you can charge to a company card. So much better than booking on your own. I love their customer service. I had a really tough situation with an airline and Lola was able to solve it.

Quick and easy way to book flights & accommodation for work We use this software in our company and it is great to allow our staff members to book their own flights and hotel accommodation. The company is able to put in policies around what flights / accommodation is allowed to be booked (ie. the cheapest flight +/- 5%, etc). The company can also put in their payment details, so then staff are able to book their flights & accommodation through the company payment details. Last, Lola support are responsive and very helpful as well.

Can’t imagine business travel without Lola This has changed the way our business tracks trips, expenses, and more. No more searching through endless email threads or calendar invites to find out specifics on each trip. Lola has it all in one place. Plus they provide excellent customer service. I was hesitant at first but I am so glad we went with Lola. Can’t imagine business travel without it.

Amazing customer service! My experience with Lola was amazing. Not only was it super easy to browse and book flights/hotel accommodations but the customer service is the real highlight. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel.

Have always had a great experience when… Have always had a great experience when dealing with Lola agents. My only issue is that not every itinerary shows my bosses loyalty program # and therefore I cannot confirm that the points are being applied. As my boss has notified me that not every Jetblue trip has been registered. Is there a better way to make sure all Loyalty points are being applied? SD - Renovia Inc