Poor planning and service They did plan the trip and all parts went as scheduled. The issue is that they did not ask if we would like better accommodations some of the hotels were in less than optimal areas and lower end hotels. The flight times were red eye flights and may have been the only option but the return flight was the biggest issue, the scheduled shuttle dropped us at the airport 3 hours before it opened which forced us to sit outside in a poor area they should have alerted us and we may have scheduled a dinner then the airport So review the itinerary and question each part, are there better options and what is the wait between segments

Auckland, Cairns, Sydney and Fiji Experience My daughter and I highly recommend the Australia, New Zealand, Fiji tour put together through Elena P. She answered all our questions and our vacation was fantastic! Our hotels and transfers were all taken care of and included one sightseeing adventure in Aukland, Cairns, and Sydney. We had two days free at each city to book our own day trips so we included trips by ferry, sailboat, and a bus. The hotels were good but hands down, had excellent locations for walking to shopping, restaurants, and the harbors. We were glad we added an extra night at Sofitel in Fiji to make it 3 nights total, definitely a 4 star plus resort. We booked our own snorkeling and fishing trips through Rosie Holidays and it was a great way to end our trip.

Excellent Customer Service We had excellent customer service through the whole process of booking our vacation package to the day we boarded our flight. All questions were answered in a short period of time. We believe we made a good decision booking with Pacific Islands. Would recommend to everyone.

Best planned and executed vacation! My husband and I went on a trip/tour organized by Pacific Islands to the South Island of New Zealand and to Bora Bora. It was organized to a T. Initially I was worried about visiting so many places with so many transfers in such a short time (2 weeks), but it was seamless, sooooo well organized and planed, everything just flowed seamlessly. We are talking about 8 flight legs, train ride, coaches, transfer shuttles, 7 different hotels, all in 2 weeks that didn't feel rushed. I can't believe it. I would definitely recommend. Thank you all at Pacific Islands!!!

wonderful experience! Highly recommend! Working with PacificIslands to plan our honeymoon was the best experience! Christian helped me from day one with her expertise and enthusiasm! She answered all my questions in a timely manner! Our trip was perfect, start to finish! While we were on our honeymoon every shuttle was on time with our name, every activity was special! I would highly recommend Pacific Islands and Christian to help plan your next getaway!