PacificIslands.com

5777 West Century Boulevard Suite 1540, 90045, Los Angeles, United States
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4.05
Based on 20 Reviews

5

65.00%

4

5.00%

3

10.00%

2

10.00%

1

10.00%
About PacificIslands.com

Pacificislands.com offers vacations and custom vacation packages to Tahiti, New Zealand, Australia, Fiji, Cook Islands & more.

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Jennifer
GB

We booked via PacificIslands.com and hit a snag with our last hotel, unacceptable customer service experience. We booked via PacificIslands.com and hit a snag with our final hotel in Bora Bora. Not only could they not do much for us, but also directed us to their local subsidiary in Bora Bora who told us we needed to handle the situation with the hotel manager and that they would not help. I would triple check all the details coming from these packages before booking with these folks. Other than that, the flights and other hotels were fine.

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Emily Holtz
GB

Non-responsive regarding trip Booked a trip to Fiji, Bora Bora, Tahiti & NZ over a year ago, which was planned and cancelled August 2020. It is December 27, 2020 and we have still not received a refund of ANY sort and they are unresponsive. We have not been given answers or any information on reality of when and how much we will be refunded. We were initially told to expect full refund in 90 days, which was October. We are extremely disappointed and very unhappy with the events that have occurred. We understand the problems faced due to the pandemic but a simple response with factual information would be appreciated. We are unable to move forward with the purchase of a house & other major life things without our refund. Their disconcern and lack of response is extremely aggrivating. The trip cancellation was known of over 6 months ago.

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Sue B.
GB

Auckland, Cairns, Sydney and Fiji Experience My daughter and I highly recommend the Australia, New Zealand, Fiji tour put together through Elena P. She answered all our questions and our vacation was fantastic! Our hotels and transfers were all taken care of and included one sightseeing adventure in Aukland, Cairns, and Sydney. We had two days free at each city to book our own day trips so we included trips by ferry, sailboat, and a bus. The hotels were good but hands down, had excellent locations for walking to shopping, restaurants, and the harbors. We were glad we added an extra night at Sofitel in Fiji to make it 3 nights total, definitely a 4 star plus resort. We booked our own snorkeling and fishing trips through Rosie Holidays and it was a great way to end our trip.

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Kimberly
GB

Great prices and service, until you CANCEL! This company is great to book a trip with but heaven forbid you actually need to cancel they you get the run arounds. First, I email to cancel and they take 2 business days to tell how much I actually get back. Then I have to give them another formal email to cancel the trip and they say that it will take about a week to relieve the check. What they didn’t tell me is that it takes a week to process the refund, THEN a week to receive the check. It has been over two weeks (still without a refund) and I have to inquire each time for a follow up. Very frustrating and waiting for a form of compensation due to the delay.

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VINCE
GB

Poor planning and service They did plan the trip and all parts went as scheduled. The issue is that they did not ask if we would like better accommodations some of the hotels were in less than optimal areas and lower end hotels. The flight times were red eye flights and may have been the only option but the return flight was the biggest issue, the scheduled shuttle dropped us at the airport 3 hours before it opened which forced us to sit outside in a poor area they should have alerted us and we may have scheduled a dinner then the airport So review the itinerary and question each part, are there better options and what is the wait between segments

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