Pacific islands did a great job booking… Pacific islands did a great job booking our trip. Make sure you get the level of hotels you want. We made lots of suggestions of hotels we wanted instead of what was in the package. We asked for more upscale on some and to downgrade on others. They were a big help on the transportation and transfers needed

Booked 3 island trip to Tahiti Booked 3 island trip to Tahiti. Nice package that included all transfers making getting from one island to another easy. Really liked the flexibility to switch hotels or upgrade rooms which gave us a custom trip. Much easier to use a package rather then try and coordinate all the hotels, flights, transfers.

Second Pacificislands Experience This is my second vacation using pacificislands. Both times I have had very kind and helpful travel specialists to ensure my vacation goes smoothly. This last time, our flight was cancelled and the next available flight was not until 3 days later. Valerie answered each and every phone call that I made to her. She quickly arranged for our vacation to be moved (flights/hotels/food, etc) within a reasonable amount of time. She processed the new itinerary (new dates, flights, etc) very quickly. She was also extremely kind and patient throughout the whole process. Thank you for a wonderful vacation!

Non-responsive regarding trip Booked a trip to Fiji, Bora Bora, Tahiti & NZ over a year ago, which was planned and cancelled August 2020. It is December 27, 2020 and we have still not received a refund of ANY sort and they are unresponsive. We have not been given answers or any information on reality of when and how much we will be refunded. We were initially told to expect full refund in 90 days, which was October. We are extremely disappointed and very unhappy with the events that have occurred. We understand the problems faced due to the pandemic but a simple response with factual information would be appreciated. We are unable to move forward with the purchase of a house & other major life things without our refund. Their disconcern and lack of response is extremely aggrivating. The trip cancellation was known of over 6 months ago.

Recommended travel agency! Our travel agent was Valerie G. She was GREAT! Her email responses were timely, she offered reasonable and fair packages, she was super flexible with our itinerary changes, and she was patient and nice throughout the whole process. She made our trip to Bora Bora wonderful and memorable. This was a great experience I'd recommend to many friends!