Gazumped by one of the Olotels offered We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as the CG's approached the rates in Glasgow have gone sky high and most hotels are already full. So far no satisfactory resolution. In my view, the Thistle Hotel should honour its original commitments and Olotels should insist on this as part of their contract. The Olotels call centre staff are excellent.

Just as good as any other hotel booking internet agency I found it thought another search engine and all the process in the shopping was fine. I used Olotels to book a hotel in Paris with was a reasonable price for what are the prices there, although it was a bit far from the centre. Olotels lack a way to give opinions about the hotels, so I read opinions elsewhere, but it had the best price.

No refund yet after overbooking. Better use other organisation Just before the date of departure hotel was overbooked. This despite booking 5 months earlier. Suggested alternatief not acceptable.. Money not back yet after sending Iban and bic. Again responded to e-mail. Hope I will reveive my money soon! L3NF055472

Great service, simple to use I booked a hotel stay in Malaga through olotels.com. I was a relative novice to booking accommodation in this way but was delighted with the simple, fast and efficient service. I also got a better deal with this site than others I had browsed. After booking, I had to change my dates by 1 day and again this was no problem. They emailed the revised booking details very quickly and refunded the extra day that I had originally paid for immediately. On arrival at the hotel, everything was in order and we had a very pleasant stay. I would definitely use olotels.com again.

Wonderful from start to finish! We booked a hotel in Madrid using Olotels which provided a great deal. Within minutes of the booking we received the confirmation. When we arrived at the hotel everything was as per our reservation and we were given a great room. We will use Olotels again in our future trips.