Gazumped by one of the Olotels offered We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as the CG's approached the rates in Glasgow have gone sky high and most hotels are already full. So far no satisfactory resolution. In my view, the Thistle Hotel should honour its original commitments and Olotels should insist on this as part of their contract. The Olotels call centre staff are excellent.

No refund yet after overbooking. Better use other organisation Just before the date of departure hotel was overbooked. This despite booking 5 months earlier. Suggested alternatief not acceptable.. Money not back yet after sending Iban and bic. Again responded to e-mail. Hope I will reveive my money soon! L3NF055472

Fears relieved! It worked! We received a call from the fraud department of our bank today to confirm that we'd made a purchase from France. We became a little concerned about our reservation after that and after reading some of Olotels reviews. The money has not come out of our account yet, but I called the hotel just now and they DO have our reservation! Yea! We are hoping this helps someone else out there, who's a little concerned about booking through Olotels.

I found this hotel with olotels and… I found this hotel with olotels and this service is great. I found a good hotel with the best price.

Had a problem Great Customer Service I booked with Olotels an Hotel in Madrid. Unfortunately due to illness I was unable to go to this trip and Olotels after proving the illness gave me a full refund. I was impressed with this the level of their customer service and the speed they resolved the issue. Thumbs up will definately use them again.