Had a problem Great Customer Service I booked with Olotels an Hotel in Madrid. Unfortunately due to illness I was unable to go to this trip and Olotels after proving the illness gave me a full refund. I was impressed with this the level of their customer service and the speed they resolved the issue. Thumbs up will definately use them again.

AFFORDABLE BOUTIQUE STYLE FOR A GREAT PRICE !!!! Dear Reader, This place you have just got to see !! Its up there with your posh modern boutiquey hotels, but without the price tag.!! Our room wasn't huge, but perfectly adequate. We expected similar to other express hotel/lodges we've been to , BUT, bing bong, So Wrong. Very classy ,and, an en suite to die for. Breakfast room is ultra white, ultra modern. So what are you waiting for.

Wonderful from start to finish! We booked a hotel in Madrid using Olotels which provided a great deal. Within minutes of the booking we received the confirmation. When we arrived at the hotel everything was as per our reservation and we were given a great room. We will use Olotels again in our future trips.

Fast, easy and no issues. Not only did Ototels find a cheap rate at Bally's Atlantic City, the reserved room was marked Luxury. While Checking in, the reservation included a code the front desk never saw before. While she spoke to her manager, I thought, "I'm getting screwed because I used an unfamiliar booking site. It turns out the code UPGRADED my stay to a double luxury room. Go Ototels. Very happy.

Fast, efficient and a great deal I'd never used Olotels.com before mainly using LateRooms for years - had tried other sites but always ended up using LateRooms This is the first time I have been tempted elsewhere - found hotel where we wanted at an extremely good rate - all document sent quickly no problems at all. A fast, smooth easy transaction. Olotels will certainly be one of my first stops when next looking. I have no hesitation in recommending them to friends.