This Site SHOULD BE SHUT DOWN. This Site SHOULD BE SHUT DOWN. They claim to produce personalized luggage but always claim pictures are too blurry or pixelated to print and their Customer Service is beyond TERRIBLE it's unprofessional to say the least with them talking over you not letting you speak. It's a shame because we as customers are led to believe this company is legitimate but DO NOT GIVE THIS THIEF SITE BUSINESS IT IS NOT TRUST WORTHY. REPORT THIS BUSINESS.

On the main page On the main page, my item reported a $30 rebate, but this was not applied at checkout. Customer service was not available, even by live chat. When I got my bag a few days later, it was the wrong bag with the wrong color. Despite calling customer service "during business hours", I was repeatedly sent to voicemail. Most of the positive reviews on here appear to be written by LuggagePro's team of marketing bots. What a scam. Update: 2.5 weeks after my initial order with 3-day shipping, I received the correct bag. An email to the CEO got my shipping fee refunded. My rating still stands.

Great LuggagePro buy! bought the McKlein W Series McKlein W Series Winnetka Leather Ladies Briefcase with Removable Sleeve SKU: IID85395 Color: Fuchsia. This was a college graduation gift my my son's girlfriend. She will be attending graduate school beginning this fall and I felt she needed something special and more professional than the ol backpack. She LOVED it, was so excited and I could tell that she felt very "adult". The color is so saturated and vibrant. I will say (as you can see above) the description said it had a removable sleeve but it did not. Other than that, great purchase! Oh, and the company did a great job of keeping me informed regarding shipping and delivery and it actually came early!

ive never left an annoyed review before wow Been a week and never sent me tracking info, no way to check status without an account, do not use if youre buying for a trip you wont get your item in time. You at least will stress about it for days because you have no clue what’s going on and when you email support they’ll just tell you to chill out.

High Quality Product I purchased a backpack for my high school son. The quality is far superior to any he's had. He was using an Eddie Bauer backpack and had it replaced after nine months because the zipper broke. The second backpack also ripped after less than a year of use. The Samsonite backpack seems to be heavier duty material and better quality and is larger so everything fits. The backpack arrived two days after purchase. I'm very happy with the overall experience with Luggage Pros.