Carmen and ICruise has been wonderful We aren't far into to the trip process, but so far iCruise has been a remarkable experience. Carmen Ray has been above and beyond wonderful in helping us choose, book, and get excited for our cruise in September. If Carmen's personal attention and amazing customer service is indicative of the entire company, iCruise deserves high praise for their training. 100% happy and recommended. Keep up the great work!

I sent a request for a cruise quote for… I sent a request for a cruise quote for 4 people in 2 cabins with specific instructions in the notes not to call me. So they called me. Apparently they don’t read the notes with instructions. Why even have the box if you’re not going to g to read it? So then I called the guy out about the notes & he hung up on me. Then days later someone called me & wanted to give me info on a cabin for 2. Apparently they didn’t read the notes either. They used to have US based agents but now it’s going to a foreign country call center & I don’t like that. If they can’t pay attention to simple notes, imagine what your reservation is going to be like. I’ve used them in the past but I’ll never use them again.

Helpful agents with good information… Helpful agents with good information and tips in planning our vacation cruise. We got a great deal, and went at a great time for us and the weather. Too much fog and rain to do our morning excursion on a Sea Plane to see all the glaciers. Norwegian is a great cruise line with lots of helpful staff to serve you everywhere you went on the ship. Free drinks package was essential. There are plenty of restaurant options without the expensive ones (we only did one.) If you do any internet browsing or messaging, you're better off buying unlimited internet before you board, as that will stop you from getting bit for International Roaming (Data). Using internet was extremely confusing, but very necessary if you are used to it. Can't say enough about the friendly crew on board that served you well at every touch point.

I recently booked a cruise and was very… I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right. Icruise did just that and restored my confidence in them and we would consider using them again in the future.

Ashley has been a true star in helping… Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Great value for money! Highly recommended!!