First experience with Icruise and would recommend First experience with Icruise and I had the Best service ever. I recently purchased a membership plan with Mary Doucet, wonderful lady. I then spoke to Mary Esquilona about booking another cruise. She informed me that what I had purchased did not cover what I was looking at. Yes, I was upset. But Mary Esquinola was so kind and helpful, she transferred me to customer service immediately and did a follow up the next day. I then called Mary Doucet and spoke my mind. She then put me in touch Miguel Suarez, I say complaints department, but I assume a supervisor. Once I calmed down and listened, I came to realize that I had misunderstood the offer that was proposed to me But Migee fixed everything and I hung up one very happy person. I will be back after my cruise to let you know how everything went.

Prompt correction of problem. I recently wrote a review about Icruise not providing me a receipt or confirmation number within a timelely manner. An icruise representative reached out to me, and not only provided me with a receipt etc.., but solved another complaint I had that I hadn’t had a chance to post a review on. The rep was also and I appreciate the correction and I will do business with this company again. Anyone can make a mistake, but it is nice to see s company promptly correct a mistake.

Martin Brooks is wonderful. I recently lost my 16-year old son, Aiden; and I decided to take this trip with my younger son and husband. I am broken-hearted—thinking how I could possibly go on this trip, continue the journey of life without Aiden. When I called, I was greeted by a warm personality, travel advisor, Martin Brooks. He was professional, helpful, and most of all, he was very kind. I appreciated his patience and the respectful manner of his communication. Thank you, Martin, for taking time to help me book this trip.

I previously wrote a review about… I previously wrote a review about terrible customer service I was contacted by a supervisor and am now completely satisfied. I have been issued a complete refund when I only asked for a partial.

Helpful agents with good information… Helpful agents with good information and tips in planning our vacation cruise. We got a great deal, and went at a great time for us and the weather. Too much fog and rain to do our morning excursion on a Sea Plane to see all the glaciers. Norwegian is a great cruise line with lots of helpful staff to serve you everywhere you went on the ship. Free drinks package was essential. There are plenty of restaurant options without the expensive ones (we only did one.) If you do any internet browsing or messaging, you're better off buying unlimited internet before you board, as that will stop you from getting bit for International Roaming (Data). Using internet was extremely confusing, but very necessary if you are used to it. Can't say enough about the friendly crew on board that served you well at every touch point.