I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282

I recently booked a cruise and was very… I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right. Icruise did just that and restored my confidence in them and we would consider using them again in the future.

I was lucky to have Kathlenn as an… I was lucky to have Kathlenn as an advisor. She was exemplary professional. but in addition, she had the patience to settle everything with me by email because my English is very poor. she put herself within my reach, always with kindness and friendliness. thanks to her and congratulations to ICruise. Jeannette

Poor management follow-up When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. we were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.

iCruise Showing Wrong Disembark Date on Itinerary Shared by Travel Consultant We have reached out to Caroline and Aaron from the Customer Service Team as an error was detected on an itinerary regarding the disembarkation date. The disembark date was provided via email from the travel consultant incorrectly, and we had relied on this information to book flights for this cruise. This caused serious concern and a flight was needed to be rebooked for 2 seniors (almost in their 80's) because of this mistake. We have yet to hear not only an apology for this matter, but more importantly, as the flight needed to be rebooked a day earlier, some credit or compensation for this egregious mistake. UPDATE : April 1st, 2024 Sharne and arrivia did contact us by phone and email and they were able to understand what had happened. They are still working with IT to correct the return date that is shown on the iCruise website. We appreciate reaching out to us quickly and offering onboard cruise credit for the inconvenience of having to rebook a return flight. Sincerely appreciate you taking our concern seriously. Thank you!