iCruise Showing Wrong Disembark Date on Itinerary Shared by Travel Consultant We have reached out to Caroline and Aaron from the Customer Service Team as an error was detected on an itinerary regarding the disembarkation date. The disembark date was provided via email from the travel consultant incorrectly, and we had relied on this information to book flights for this cruise. This caused serious concern and a flight was needed to be rebooked for 2 seniors (almost in their 80's) because of this mistake. We have yet to hear not only an apology for this matter, but more importantly, as the flight needed to be rebooked a day earlier, some credit or compensation for this egregious mistake. UPDATE : April 1st, 2024 Sharne and arrivia did contact us by phone and email and they were able to understand what had happened. They are still working with IT to correct the return date that is shown on the iCruise website. We appreciate reaching out to us quickly and offering onboard cruise credit for the inconvenience of having to rebook a return flight. Sincerely appreciate you taking our concern seriously. Thank you!

Carmen and ICruise has been wonderful We aren't far into to the trip process, but so far iCruise has been a remarkable experience. Carmen Ray has been above and beyond wonderful in helping us choose, book, and get excited for our cruise in September. If Carmen's personal attention and amazing customer service is indicative of the entire company, iCruise deserves high praise for their training. 100% happy and recommended. Keep up the great work!

Natasha was great! Natasha was able to confirm previously booked cruises, answered questions about a possible cruise in December and help us book and then rebook a RC transatlantic cruise for next august 2023. Very professional and responsible, calling back when she told us. I’m very happy w her as my new agent!

Shout out to the crew again… Wanted to give another shout out to Sean and most of the crew of the boat we took to the Statue of Liberty today. All of the crew members with the exception of Michael P. ,the announcer, were very kind an helpful with a situation that could have negatively impacted out entire vacation to New York today. I wish Michael P. could have been more understanding and sympathetic with the situation at had as we were dealing with an elderly person. He was rude and disrespectful and I hope he can work on that so that it does reflect negatively on the company. Thanks to everyone else again!!!!

Trouble cancelling cruise reservation Cancelled the cruise reservation which is 12 months from today. Was not promised a full refund despite the booking agent clearly explained the cancellation policy during the booking. Cancellation is not finalized within the next 72 hours and I was not able to terminate my membership because the system still shows active bookings. The agent was refusing to connect me with membership department and did not transfer my call to the supervisor. Please do yourself a favor and avoid this travel agency. It is easy to book and difficult to cancel.