I recently booked a cruise and was very… I recently booked a cruise and was very disappointed with how the agent messed up the entire package of extras. However Icruise was very concerned that a mistake had been made and went over and above to correct the problem. Mistakes happen and the best you can hope or is that the company cares and will make it right. Icruise did just that and restored my confidence in them and we would consider using them again in the future.

Poor management follow-up When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. we were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.

Natasha was great! Natasha was able to confirm previously booked cruises, answered questions about a possible cruise in December and help us book and then rebook a RC transatlantic cruise for next august 2023. Very professional and responsible, calling back when she told us. I’m very happy w her as my new agent!

Trouble cancelling cruise reservation Cancelled the cruise reservation which is 12 months from today. Was not promised a full refund despite the booking agent clearly explained the cancellation policy during the booking. Cancellation is not finalized within the next 72 hours and I was not able to terminate my membership because the system still shows active bookings. The agent was refusing to connect me with membership department and did not transfer my call to the supervisor. Please do yourself a favor and avoid this travel agency. It is easy to book and difficult to cancel.

I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282