Poor management follow-up When we booked our cruise everything went well and we had a great agent, but she left the company and management did not assign another agent. we were bounced around to different agents and my poor hearing and language accents caused us no end of frustration. We had to repeat all our info for each person we talked to and then be transfered to the next person to repeat it all again. We talked to Monserrat, Sakina, Aisa, who finally got everything worked out for us.

Ashley has been a true star in helping… Ashley has been a true star in helping us to book our dream cruise within a budget we could afford! She was extremely professional and efficient in answering every single question and query we had! Great value for money! Highly recommended!!

Martin Brooks is wonderful. I recently lost my 16-year old son, Aiden; and I decided to take this trip with my younger son and husband. I am broken-hearted—thinking how I could possibly go on this trip, continue the journey of life without Aiden. When I called, I was greeted by a warm personality, travel advisor, Martin Brooks. He was professional, helpful, and most of all, he was very kind. I appreciated his patience and the respectful manner of his communication. Thank you, Martin, for taking time to help me book this trip.

I booked a cruise with Melinda… I booked a cruise with Melinda Gierowski on January 7, 2024. I notified Melinda on the same day that the specialty dining experience was not reflected on the cruise documents. She stated that she would take care of it. I have called back several times and was asked to provide the documentation which I email to the agent. I was told it would be taken care of and I would receive an email. I have continued to call and have asked to speak to a supervisor of which I was told I would get a call back in 24 hours. As of February 27, 2024, I still have not had any correspondence from icruise. Linda Drawdy 813-624-3282

Shout out to the crew again… Wanted to give another shout out to Sean and most of the crew of the boat we took to the Statue of Liberty today. All of the crew members with the exception of Michael P. ,the announcer, were very kind an helpful with a situation that could have negatively impacted out entire vacation to New York today. I wish Michael P. could have been more understanding and sympathetic with the situation at had as we were dealing with an elderly person. He was rude and disrespectful and I hope he can work on that so that it does reflect negatively on the company. Thanks to everyone else again!!!!