Cancelled ride to airport 30 mins AFTER pickup time, missed flight They picked us up at the airport as scheduled and drove us to our hotel several hours away; but for the return trip, they cancelled the ride 30 minutes AFTER we were supposed to be picked up. They refunded us, but with no ready alternate plans, we missed our flight and remain stranded very far from the airport. They offered no backup options or alternate drivers. Extremely disappointed, would NOT recommend you rely on them for your travel.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! Like a lot of people, I arrived, followed instructions and received no response to my many texts. This company is a complete scam. I only hope I can get my money back

Took my money 4 days before my trip and cancelled when I arrived. Took my money 4 days before my trip, provided them contact information, told me to contact them once I reached Denver, said that I should provide my location, told to stand by and wait for driver information, and after a 30 minute wait they told me that they could not honor my already booked reservation. Happy Thanksgiving! I should have just called Uber! I better get my payment refunded! You suck! Should be no stars.

Highly recommend!! LAX Shuttle was super easy to book, had very competitive pricing, and gave clear instructions on how to get to our ride. Couldn’t ask for a smoother experience. Highly recommend!

Karen was so personable and welcoming Karen was so personable and welcoming! Great conversation that made the long ride fly by. She told us about the landscape and about Connecticut so was a delight to listen and learn. Highly recommend driving with Karen :)