Cancelled ride to airport 30 mins AFTER pickup time, missed flight They picked us up at the airport as scheduled and drove us to our hotel several hours away; but for the return trip, they cancelled the ride 30 minutes AFTER we were supposed to be picked up. They refunded us, but with no ready alternate plans, we missed our flight and remain stranded very far from the airport. They offered no backup options or alternate drivers. Extremely disappointed, would NOT recommend you rely on them for your travel.

Excellent service Salah arrived on time and communicated effectively through text. He was courteous and asked about temperature comfort. He helped with all bags. We arrived home safely.

No coverage for your ride Was told by customer services rep online that they don’t have liability coverage for your ride! Don’t think it’s safe if I’m not cover by any insurance! I was going to book since I’m getting mix reviews from the customers on here. But found out you’re not going to be cover if something happen to you on your ride. CANT TRUST THIS COMPANY!

Last minute car request so I just deal I didn't know they were associated with Uber and Lyft. Don't tend to use. The drivers GPS took him to my neighbor across the street address. And I had to walk over to him for him to turn around because I had luggage so he didn't figure person outside middle of the night has luggage. He seems very nice however he didn't offer to lift my luggage into his trunk and when I entered his vehicle I smelled smoke. I have a respiratory problem so the slight smell of smoke causes me to have breathing problems so I did not speak the whole car ride. I am grateful to be able to get a ride last minute. So he was ok.

Great conversation with my driver! Never thought a conversation between a Michigan State fan and Michigan fan would be so memorable. My driver was personable and we talked a lot about our love for basketball and Kobe. We talked so much it made the drive pass by so fast. Definitely will remember this experience!