Canceled on me while I was waiting for them I am a collage student and I booked a ride after my thanksgiving break back to my university from LAX which is an hour and a half away. They told me they were figuring out my driver details and texted me a few very vague messages and let me wait for half and hour before telling me they “couldn’t service this booking”. I was left stranded in LA and had a spend $100 on an Uber ride back to campus.

Cancelled ride to airport 30 mins AFTER pickup time, missed flight They picked us up at the airport as scheduled and drove us to our hotel several hours away; but for the return trip, they cancelled the ride 30 minutes AFTER we were supposed to be picked up. They refunded us, but with no ready alternate plans, we missed our flight and remain stranded very far from the airport. They offered no backup options or alternate drivers. Extremely disappointed, would NOT recommend you rely on them for your travel.

check the codes to insure using the correct one. Except for me using the return home confirmation number when we were leaving home it was smooth, efficient, friendly, clean and comfortable. Luckily the manager did some research and figured out that I used the wrong code and was able to straighten it out and get our ride to us in time.

Ride was nice Ride was nice. Comfortable. Driver did a nice job. However, I have requested a receipt and have heard nothing back. No response at all. I’m surprised you don’t send one automatically.

Very professional Very professional, arrived 30 min early to pick up my 17 year old son, who had to travel back to the airport alone. I was quite worried about this, but the driver got him to the airport safely and in plenty of time. My son said he was very friendly and professional. We will definitely use them again when traveling to/from Austin!