Best prices available After a good amount of research, I ordered flight tickets from Shiva Travel to the best available online price. It took a little longer than 24 hours until my tickets were issued. During the waiting period, I followed up with their customer service, because I became unsure if my online transaction was handled properly. The customer representative listened to my concerns, explained the process to me, and genuinely apologized for the slight delay in regards to the ticket issuance. Shortly after that, my tickets were issued with a significantly shorter flight duration which I really appreciated. The flights itself went very smoothly. Shiva Travel addressed my concerns promptly and professionally and they did their very best to make up for the slight delay during the order process.

Excellent Service Excellent Service - I highly recommended Shiva Travel. I informed everyone in my group traveling to New Orleans- Essence Fest 2019 to get there airfare via Shiva Travel.

Total scam and cheat I wanted to book a flight but at the end before payment there is a section says read rules and restrictions for airlines.I pressed on that and the page was blank.It seems it was blank out by travel agency so customers may not know the rules.When I called them and spoke they say those rules are not honoured by us and if you cancel ticket and rebook for later flights although allowed by airlines we will not refund the money as we sell tickets very cheap.This was evident how they misguide customers and rob them.They should know these days travelers are more educated and do not act like this.Do not use this agency at all and I will report to United airlines about it not to allow them to sell their tickets and also IATA.

SCAM!!!! SCAM!!!! I bought a ticket and later the same day they cancel my reservation without contact mr or nothing, they tried to call nobody answered, then the online chat said is a holiday in India and they are closed . They have an address in the USA but everybody is in India , they just want to get your info . Will never use this company again.

Changed the reservation on me but were… Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming