Worst customer service-possible suing Worst customer service. Book a trip in 2020, then covid took the world by storm. Was forced to move it to 2021. Had to take a different job and lost all vacation time had with previous company. Then moved it but they already took more money out so we couldn’t take the exact trip. Then had to change jobs again and my wife lost her job. Was told sorry and we ended up loosing 5,000 dollars and no refund was given. Worst customer service and thinking of suing. Glad you can reply with emails. I’m short I don’t care about policies or what was said. In reality you took over 4,000 and didn’t return a dime.

Another great trip!!! Sheryl Myman with Superior Cruise and Travel continues to be my go to agent for all of my travel needs. Once again we have enjoyed a wonderful glitch free vacation. I highly recommend this agency and,specifically, Sheryl for any plans you may need to make regarding your travels. Carol C

I will use Superior Cruise and Travel…for every vacation! I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by-step instructions on what to do during travel, set me up for things I didn't know I would need in New York (like hop-on-hop-off pass), they promptly answered ever question I had.

Still waiting on refund from April, 2020! We had a trip planned to Italy for April of 2020, when Covid hit. After waiting now over a year and a half, and after multiple calls and emails, we are still waiting for all of our refund. We received back only 50% from this travel agency, so still looking for over $5000, despite an email from this travel agency's general manager stating my "eligible outstanding refund due" was $11,606. I have been given multiple excuses....

Our travel agent was great at…initial communication. Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.