Unexpected Experience Previously, I’d used Superior Cruise and Travel (SCT) for my birthday trip and was delighted with the whole experience but that’s a different review. Recently, I was in a consult with them about making plans for my next birthday trip when life happened and I had to put everything on hold. I went from planning a birthday vacation to being homeless for 3 months. I explained that as much as I was looking forward to planning, I had to focus on finding a temporary place to stay until a new place had become available. It never occurred to me to consult with a travel agency as this wasn’t a vacation by any means, but surely enough, I was presented with options. SCT really stepped up and came through for me. It was completely unexpected that they would even be a viable option for helping me but they did and it couldn’t have been a better experience. What would have been a stressful time, actually felt like a vacation. SCT arranged for my temporary housing in a nice hotel near work, and the accommodations even included a local shuttle so I didn’t have to drive to work. It was great. I highly recommend working with this company. They’re compassionate, fair, accommodating and they go the extra mile to satisfy their customers’ needs.

I will use Superior Cruise and Travel…for every vacation! I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by-step instructions on what to do during travel, set me up for things I didn't know I would need in New York (like hop-on-hop-off pass), they promptly answered ever question I had.

Very friendly travel agent until Very friendly travel agent until I had completely booked (and paid for) all planes, trains, and hotels. Then agent's behavior changed dramatically -- not friendly at all -- answered some of my questions briefly and others not at all. Seemed angry that I even asked questions.

$400.00 mistake. $400.00 mistake. Paid for insurance, and had to cancel due to unexpected surgery, but lost an additional $400.00 on top of insurance cost due to SC&T error. They forgot to cancel the private transport they arranged from the airport... this should not be the customers problem considering that is what the $500.00 non refundable trip insurace was for... now I'm out $900.00. Bad business to hold on to a customer's funds and tell them they'll try to reimburse them on their next vacation...

I have used Superior Cruise and Travel… I have used Superior Cruise and Travel many times for vacation ideas, plans, and bookings. They always deliver exactly what they say. Convenient, best pricing and confidence in their promises. Special shout out to Mark.......thanks for the recent cruise ideas and booking Mark! We'll send pics!