Joe
GBI have used Superior Cruise and Travel… I have used Superior Cruise and Travel many times for vacation ideas, plans, and bookings. They always deliver exactly what they say. Convenient, best pricing and confidence in their promises. Special shout out to Mark.......thanks for the recent cruise ideas and booking Mark! We'll send pics!
Erin
GBOur travel agent was great at…initial communication. Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.
Rebecca McMinn
GBStill waiting on refund from April, 2020! We had a trip planned to Italy for April of 2020, when Covid hit. After waiting now over a year and a half, and after multiple calls and emails, we are still waiting for all of our refund. We received back only 50% from this travel agency, so still looking for over $5000, despite an email from this travel agency's general manager stating my "eligible outstanding refund due" was $11,606. I have been given multiple excuses....
Katherine
GBGreat Experience Daniel has been excellent through the process of find the best most price efficient cruise for my family. Even when the rest of the family decided not to participate, Daniel called the cruise line to insure we would continue to have affordable pricing. He is great at responding to all questions and concerns that we have. I just found Superior Cruise and travel by internet search. So glad I did. Thanks
David
GB$400.00 mistake. $400.00 mistake. Paid for insurance, and had to cancel due to unexpected surgery, but lost an additional $400.00 on top of insurance cost due to SC&T error. They forgot to cancel the private transport they arranged from the airport... this should not be the customers problem considering that is what the $500.00 non refundable trip insurace was for... now I'm out $900.00. Bad business to hold on to a customer's funds and tell them they'll try to reimburse them on their next vacation...