Excellent service It gave fast and good service, but I made a mistake with the booking. I contacted RailNinja and they immediately accepted my correction without any argument or penalty. That is really great!

I woud complain of the seat allocation…as I woud complain of the seat allocation suste. Whenever I take on Solitaire suite bus, my seat has been allocated without my intention and it does not allow reservation. Given the expensivebus fare paid, I dont understand why I should take seat which has been designated without my consent. I strongly claim that the seat allocation system should be changed reflecting passenger’s intention. If there is any system working which I dont know, please let me know in order to get preferred seat of mine.

Scan on Hong Kong tickets Booked return tickets Hong Kong - Guangzhou in business class for 228€. Then Rail Ninja requested to confirm for a lower class against class difference refund. I accpted and then still no tickets. I needed the tickets so after several reclamations cancelled with Rail Ninja and booked elsewhere where I received them in 1 hour. Rail Ninja only refunded 161€. This is a scam be carefull

Efficient service but high fees Efficient service, but very high fees. Paying $96 for 47.40 Euro ticket is way too much.

Ease of doing business. Website and travel arrangements were straightforward - comms after booking clear and enabled details to be saved in preparation for the trip.