I woud complain of the seat allocation…as I woud complain of the seat allocation suste. Whenever I take on Solitaire suite bus, my seat has been allocated without my intention and it does not allow reservation. Given the expensivebus fare paid, I dont understand why I should take seat which has been designated without my consent. I strongly claim that the seat allocation system should be changed reflecting passenger’s intention. If there is any system working which I dont know, please let me know in order to get preferred seat of mine.

Train Reservation in Norway We were notified quickly when our first choice was not available and then directed to the next choice.

Excellent service It gave fast and good service, but I made a mistake with the booking. I contacted RailNinja and they immediately accepted my correction without any argument or penalty. That is really great!

Way Over Charged I used this site to purchase rail tickets in Portugal and the tickets were very expensive. I cancelled the tickets and still got charged about 35 Euros. I bought them online from another site which was much cheaper. I was frustrated with myself that I let this happen.

Trustworthy and reliable website. There was quite a bit of negative feedback about Rail Ninja which did worry me. But as it turned out, everything couldn't have been better. The website was far easier to navigate than any of the Japanese Rail sites and we received our ticket vouchers online on time. We were therefore able to collect our actual tickets from the ticket office in Tokyo hassle free. I booked 3 rail journeys through Rail Ninja and all of them went without any hitch. 5 stars from me.