User Friendly When you're not used to using trains and are not familiar with the different stations, it's always been difficult for me to use the National Rail app in the UK. I find that Rail Ninja is much more user friendly and have used it a number of times and highly recommend it.

Seamless process! Great site! The Rail Ninja site is just so easy to use. This was not the first time I've booked international rail tickets through Rail Ninja and will continue to do so. All the timetables and information you could need and the tickets arrived really quickly once purchased!

Way Over Charged I used this site to purchase rail tickets in Portugal and the tickets were very expensive. I cancelled the tickets and still got charged about 35 Euros. I bought them online from another site which was much cheaper. I was frustrated with myself that I let this happen.

Buying and receiving tickets The booking itself was clear and easy. However, after 4 days from the booking and payment I haven't received yet the ticket. It would be fair if you say when peaple should expect to receive their tickets.

You canceled my tickets without notice… You canceled my tickets without notice and without giving me a reason. Update -- I tried to buy new tickets after you canceled me, and there were no more high speed train tickets left for the days I needed. So I had to buy the slow train tickets and have to leave hours earlier. I am really disappointed and disgusted with the way RailNinja treated me and handled my case. I asked them why they canceled me and they said they could not tell me.