Worst customer care I ever experience.. Worst in Date change and cancelltion... They don't have competent authorised responsible customer care executive who really care and cooperate needy customer... I don't finds any advantage which customer care centre are running right now by The Budget air. Com sight are having right now.

booked a ticket through Kayak which… was Horrible!!! booked a ticket through Kayak which seems like farmed it out to budgetair.com. They charge money additional money to book and cancel tickets which was not shown or disclosed in the ticket price at the time of booking. Then they claimed to charge additional money as airline cancellation fees even though JAL cancels tickets for free within 24 hours and at times longer. Semi-fraud. Stay Away

The website was simple and precise and… The website was simple and precise and easy to navigate. I received emails promptly and service was great.

I love the fares offered and the ease… I love the fares offered and the ease of selection, however i have been trying for 2 days to contact customer service pertaining to an error on my reservations which i fear will prohibit us from our travels. I have attempted to make corrections via the BOT, texts phone calls and emails with no avail. Extremely difficult to get obtain actual support.

Customer Service is not so great I took one star away because when I called the number they had for a reduced flight. Person on the phone was very rude and did not have enough info. Otherwise no issues.