I really like the fact that I was… I really like the fact that I was immediately notified, and offered help, re the need for a visa for flying to Vietnam. However, I was never able to check on my flight without opening an account - and I never do that because I have too many accounts, too many passwords to remember - so I was nervous about things till I actually took off at the San Francisco airport.

Useless. Useless. Never use these dogs to make a booking if you are not prepared to loose money and spend pointless time on the phone with their customer service that seems to have the IQ of a two year old kid.

The website was simple and precise and… The website was simple and precise and easy to navigate. I received emails promptly and service was great.

Worst customer care I ever experience.. Worst in Date change and cancelltion... They don't have competent authorised responsible customer care executive who really care and cooperate needy customer... I don't finds any advantage which customer care centre are running right now by The Budget air. Com sight are having right now.

booked a ticket through Kayak which… was Horrible!!! booked a ticket through Kayak which seems like farmed it out to budgetair.com. They charge money additional money to book and cancel tickets which was not shown or disclosed in the ticket price at the time of booking. Then they claimed to charge additional money as airline cancellation fees even though JAL cancels tickets for free within 24 hours and at times longer. Semi-fraud. Stay Away