Absolutely THE WORST company I’ve ever… Absolutely THE WORST company I’ve ever dealt with. There’s no way there’s so many positive reviews here. Most likely paid reviews. First, they don’t know how to ship items and they will arrive damaged. Second, when you return an item due to their carelessness, they’ll lie and say they never got it EVEN THOUGH YOU HAVE PROOF OF DELIVERY. SCAM SCAM SCAM SCAM

Found a go to for luggage! After searching for a TravelPro rolling duffle with a drop bottom we came across The Portmatos web site and we very surprised at their selection and pricing! We found the exact bag we were looking for and at a great price! The bag arrived in a short period of time and it was a flawless transaction from start to finish. Thank you!

Doesn't stand behind its products I purchased an expensive handbag from Portmantos on October 17, 2018 through Amazon, and started using it in mid-November 2018. Today, the handle spontaneously detached from the bag as I walked from my car to my office. It cannot be repaired. I contacted Portmantos, and they refuse to replace the item because I received it "almost 2 months ago." This is unacceptable. BAD BUSINESS. DO NOT PURCHASE ITEMS FROM THIS COMPANY.

I think tracking information should be… I think tracking information should be sent automatically, and even though I set up an account online my order was not in there so I could not track it that way either. However, they have been super helpful on the phone and the item I purchased arrived and I love it. Thank you.

Poor customer service and lack of response. I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.