Poor customer service and lack of response. I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.

Very poor company Very poor company. I ordered a $215 piece of luggage by 2 day shipping. I received no communication, but 5 days later, I received a red $10 neck pillow and was billed $215. I immediately returned the wrong item sent and canceled my order. I then left for my 2 week trip (for which I had ordered that luggage). When I got back, apparently Portmantos decided to ship something else to me and it sat waiting at the post office for over two weeks before I went there and refused it. They continue to refuse to refund my $215, despite all this mess. It has now been over a month and they continue to say they are waiting for something. What?? Very unreliable. Remove review

I'd never heard of Portmantos. Great first experience. I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.

Called before purchasing online to make… Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very next day, and received the product within two days from fedex! Authentic, original, new rimowa in perfect condition. I will order again here

This was my first time using Portmantos.com This was my first time using Portmantos. Not only was the initial price good, they had a welcome offer to sweeten the pot. They fulfilled my order in a few days. Kim in customer service was wonderful helping with tracking my order as I needed it in a hurry. When I encountered an issue with the product I received, Kim made available several options while working with the manufacturer. Kim was wonderful to work with and I am fully satisfied with my purchase from start to finish. I highly recommend shopping with Portmantos. I will recommend them to my friends and family and when I am in the market again I know where to go.