Some of the BEST customer service ever! Portmantos had some of the best customer service ever! I needed a specific bag, timing was critical and wanted to pay a price I saw online, but wasn't what their catalogue had. The customer service person expedited my order, gave me a super price, and was truly concerned that she met all my expectations and more. I would go to them FIRST when I need other luggage, bags and other items they sell. I bought a $150 price range LeSportsac carryon (no wheels), and they are rarely discounted.

I ordered a 3 piece matching set of Ted… I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.

Exactly what I was looking for at the best price online My bag arrived quickly and exactly as described! And I love it! My only recommendation to the company is to make sure the image of the item reflects what the consumer is purchasing. I was worried because the description was a floral description but the picture was a red bag. I took a chance and am glad I did. The item I bought was a replacement for my existing (and no longer available in stores) Tumi cross body bag. I don't care for the latest one in stores so I thought I might be able to find it online. Portmantos had the best price, it showed up quickly, and was brand spanking new! Great experience!

Lack of inventory? I think not! After spending good amount of time, I found this product with an attractive price! I placed the order, and "went away"! Subsequently, they cancelled my order for lack of inventory. That can happen. I understand. The funny thing is that the website still has the same product listed. It is available. But at $13 more than my purchase price! Lack of inventory? I think not!

I'd never heard of Portmantos. Great first experience. I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.