Very poor company Very poor company. I ordered a $215 piece of luggage by 2 day shipping. I received no communication, but 5 days later, I received a red $10 neck pillow and was billed $215. I immediately returned the wrong item sent and canceled my order. I then left for my 2 week trip (for which I had ordered that luggage). When I got back, apparently Portmantos decided to ship something else to me and it sat waiting at the post office for over two weeks before I went there and refused it. They continue to refuse to refund my $215, despite all this mess. It has now been over a month and they continue to say they are waiting for something. What?? Very unreliable. Remove review

Absolutely THE WORST company I’ve ever… Absolutely THE WORST company I’ve ever dealt with. There’s no way there’s so many positive reviews here. Most likely paid reviews. First, they don’t know how to ship items and they will arrive damaged. Second, when you return an item due to their carelessness, they’ll lie and say they never got it EVEN THOUGH YOU HAVE PROOF OF DELIVERY. SCAM SCAM SCAM SCAM

Called before purchasing online to make… Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very next day, and received the product within two days from fedex! Authentic, original, new rimowa in perfect condition. I will order again here

Lack of inventory? I think not! After spending good amount of time, I found this product with an attractive price! I placed the order, and "went away"! Subsequently, they cancelled my order for lack of inventory. That can happen. I understand. The funny thing is that the website still has the same product listed. It is available. But at $13 more than my purchase price! Lack of inventory? I think not!

Found a go to for luggage! After searching for a TravelPro rolling duffle with a drop bottom we came across The Portmatos web site and we very surprised at their selection and pricing! We found the exact bag we were looking for and at a great price! The bag arrived in a short period of time and it was a flawless transaction from start to finish. Thank you!