Called before purchasing online to make… Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very next day, and received the product within two days from fedex! Authentic, original, new rimowa in perfect condition. I will order again here

Absolutely THE WORST company I’ve ever… Absolutely THE WORST company I’ve ever dealt with. There’s no way there’s so many positive reviews here. Most likely paid reviews. First, they don’t know how to ship items and they will arrive damaged. Second, when you return an item due to their carelessness, they’ll lie and say they never got it EVEN THOUGH YOU HAVE PROOF OF DELIVERY. SCAM SCAM SCAM SCAM

Lack of inventory? I think not! After spending good amount of time, I found this product with an attractive price! I placed the order, and "went away"! Subsequently, they cancelled my order for lack of inventory. That can happen. I understand. The funny thing is that the website still has the same product listed. It is available. But at $13 more than my purchase price! Lack of inventory? I think not!

I'd never heard of Portmantos. Great first experience. I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.

Poor customer service and lack of response. I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.