I purchased my trip from Bluesun vacations only to find out they do not stand up for what they sell. I purchased my trip from Bluesun Vacations but every since the trip all problems are not with travel agency but with Apple Vacations, Airline, hotel and anyone else they set my vacation with. I just got a letter from Trip Mate which is insurance that Toby with Blue Sun sold me on to protect me and my wife from issues while traveling. Now I am being told I moved my return date and that was on me even when I got to Cancun a day late without luggage. I also stated the sunset cruise Apple vacation sold me at the hotel that picked us up after dark from the Island. they dropped us off at. Apple told me the day after trip that they did not know about this ever happening. This is what you will deal with when you pay Blue Sun for a vacation. Issues after issues only to be passed over to someone else. BEWARE

I inqured about services for my… I inquired about services for my Wedding on June 23,2023. Amy was the 1st person I dealt with and she was an absolute gem. She unfortunately, doesn't work for them anymore. I then was working with Dana Washburn who did good job. Zion at 1st was really great until the mistakes started. My guest were quoted 10,000 for four individuals in a room which obviously was incorrect. The agency also accidentally sent out the wrong date in emails regarding payment deadlines which completely turned my guest off. This was so stressful because dealing with 65 guest and traveling problems became so much work.It was constant miscommunication. She went on maternity leave but we were never notified about it and had a completely different person to work with which caused even more chaos. Currently I have family member’s that were unable to attend the wedding due to a death in their family. Thank God they had insurance however, till this day they are yet to receive their refund and tomorrow makes it a month since they last reached out. My website was never put on their site for accessibility however, other couples getting married a year after my wedding was posted on their site. It honestly was a horrific experience and I suggest more organization. It added on more stress to me as the Bride, and the purpose of this was to alleviate it.The CEO was involved and included which assited with smoothing things over but I'm still very disappointed it was unorganized and embarrassing to face family and friends with all of the discrepancies.

Have been trying for 2 weeks to get… Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.

Cancun Destination Wedding We planned a destination wedding through Blue Sun. The original date was canceled last year due to the pandemic. The venue took six months to refund our deposit for some of guests. Rebooked with Hyatt Ziva which was very nice and service was good with the exception of the event coordinator, Discova. Between Discova and Blue Sun, transportation was completely chaotic. Blue Sun was not responsive to many of the guests that were having issues. This destination wedding had 60 guests and unfortunately quite a few had issues with transportation.

I have booked vacations with BlueSun…because they are the best! I have booked vacations with BlueSun Vacations for the past five years and have been very happy with the results. The past two years I have been dealing with a young lady by the name of Shelby Pfeffer. Shelby understood the special requirements my husband and I need such as wheelchair assistance, plane seating, etc. I explained to her exactly what our requests were regarding hotel, transportation, etc., and she made everything work out to our satisfaction. She is very easy to work with and is very detailed. We have always enjoyed our BlueSun vacations in the past and hope to have many more in the future.