Have been trying for 2 weeks to get… Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.

I inqured about services for my… I inquired about services for my Wedding on June 23,2023. Amy was the 1st person I dealt with and she was an absolute gem. She unfortunately, doesn't work for them anymore. I then was working with Dana Washburn who did good job. Zion at 1st was really great until the mistakes started. My guest were quoted 10,000 for four individuals in a room which obviously was incorrect. The agency also accidentally sent out the wrong date in emails regarding payment deadlines which completely turned my guest off. This was so stressful because dealing with 65 guest and traveling problems became so much work.It was constant miscommunication. She went on maternity leave but we were never notified about it and had a completely different person to work with which caused even more chaos. Currently I have family member’s that were unable to attend the wedding due to a death in their family. Thank God they had insurance however, till this day they are yet to receive their refund and tomorrow makes it a month since they last reached out. My website was never put on their site for accessibility however, other couples getting married a year after my wedding was posted on their site. It honestly was a horrific experience and I suggest more organization. It added on more stress to me as the Bride, and the purpose of this was to alleviate it.The CEO was involved and included which assited with smoothing things over but I'm still very disappointed it was unorganized and embarrassing to face family and friends with all of the discrepancies.

Cancun Destination Wedding We planned a destination wedding through Blue Sun. The original date was canceled last year due to the pandemic. The venue took six months to refund our deposit for some of guests. Rebooked with Hyatt Ziva which was very nice and service was good with the exception of the event coordinator, Discova. Between Discova and Blue Sun, transportation was completely chaotic. Blue Sun was not responsive to many of the guests that were having issues. This destination wedding had 60 guests and unfortunately quite a few had issues with transportation.

More important than the sale is the… More important than the sale is the customer service. Before my purchase, Maliah called, emailed and texted daily, to ensure I was going to buy. After I purchased a vacation package for my son and his new brides honeymoon, I called, left message and emailed (several days ago) about airline seating upgrades (long flight) and have received no response. I spent upwards of $4000.00 and expected better. Package price is comparable to most travel agencies and I dont nickle and dime. What I look for is a good deal and service to match. This is clearly not Maliahs focus, not in my case anyway. My experience is... If you're looking for good customer service before AND after the sale, perhaps this is not be the place for you or Maliah may not be the rep for you. If you've had luck here before, then good for you; otherwise, be honest, so others don't end up disappointed. Lesson learned

Vacation After the Lockdown Probably most of us are already bored being confined in our sanctuaries. Well, you can plan now your next vacation with BlueSun Vacations in destinations like Mexico, the Caribbean, or Costa Rica. These places are on their expertise so I didn't hesitate to have them arrange my family's getaway. Everything is almost in place and we're just waiting for the current situation to be better to set our travel date. See you soon Costa Rica.