Frustrated 2nd time using BlueSun. First time was great. Second time was awful. Still waiting on a refund promised since the cancellation back prior to our April trip due to the Pandemic. Most of the refund was received except $611...no one is getting back to me anymore and so I have had to seek legal counsel. It is horrible for such a small amount and now Apple Vacations will end up paying more. They should have just expedited the remaining $611 and closed the file.

Booking a work trip was so easy! I used BlueSun book a work-related trip, with multiple participants, and it was so easy! My Beachmaster helped me find the perfect setting to fit my goals and budget, and then handled all of the logistics with each person to get the most convenient flights. It saved me so much time and made a great impression with my colleagues!

More important than the sale is the… More important than the sale is the customer service. Before my purchase, Maliah called, emailed and texted daily, to ensure I was going to buy. After I purchased a vacation package for my son and his new brides honeymoon, I called, left message and emailed (several days ago) about airline seating upgrades (long flight) and have received no response. I spent upwards of $4000.00 and expected better. Package price is comparable to most travel agencies and I dont nickle and dime. What I look for is a good deal and service to match. This is clearly not Maliahs focus, not in my case anyway. My experience is... If you're looking for good customer service before AND after the sale, perhaps this is not be the place for you or Maliah may not be the rep for you. If you've had luck here before, then good for you; otherwise, be honest, so others don't end up disappointed. Lesson learned

the agent changed my reservation 3… the agent changed my reservation 3 times and blamed me for the change even when I explained to her that she gave me conformation regarding all flights the 1st time and I was satisfied with the 3 different flights. Sorry, very bad feelings about this experience with this agent, I was worried that we were going to lose the deal because of the change and we were bumped out of the good airline flights and settled for the least comfortable one. I felt very uncomfortable with the results. I do admit that it was a last minute call , but we agreed to all flights and hotel infos the 1st time of call. Thank you.

I have booked vacations with BlueSun…because they are the best! I have booked vacations with BlueSun Vacations for the past five years and have been very happy with the results. The past two years I have been dealing with a young lady by the name of Shelby Pfeffer. Shelby understood the special requirements my husband and I need such as wheelchair assistance, plane seating, etc. I explained to her exactly what our requests were regarding hotel, transportation, etc., and she made everything work out to our satisfaction. She is very easy to work with and is very detailed. We have always enjoyed our BlueSun vacations in the past and hope to have many more in the future.