Frustrated 2nd time using BlueSun. First time was great. Second time was awful. Still waiting on a refund promised since the cancellation back prior to our April trip due to the Pandemic. Most of the refund was received except $611...no one is getting back to me anymore and so I have had to seek legal counsel. It is horrible for such a small amount and now Apple Vacations will end up paying more. They should have just expedited the remaining $611 and closed the file.

Shelby wins !!!!!!!!!!!! Shelby wins!!!!! When I made my final payment last year to go to Jamaica, Shelby assisted me. She made an awesome impression on me; therefore I notated her name and called her for this booking. She has the knowledge, experience and is very professional; which I appreciate. Thanks Shelby

More important than the sale is the… More important than the sale is the customer service. Before my purchase, Maliah called, emailed and texted daily, to ensure I was going to buy. After I purchased a vacation package for my son and his new brides honeymoon, I called, left message and emailed (several days ago) about airline seating upgrades (long flight) and have received no response. I spent upwards of $4000.00 and expected better. Package price is comparable to most travel agencies and I dont nickle and dime. What I look for is a good deal and service to match. This is clearly not Maliahs focus, not in my case anyway. My experience is... If you're looking for good customer service before AND after the sale, perhaps this is not be the place for you or Maliah may not be the rep for you. If you've had luck here before, then good for you; otherwise, be honest, so others don't end up disappointed. Lesson learned

Lindsey was extremely patient, our vacation awaits Lindsey was extremely patient. Being that I steer away from aggregoters and all- inclusive resorts I musty admit that Apple trys hard. Except for acceptable errors because of a complicated booking Lindsey was very good. Despite the fact that he was not up to date about the hotels amenities and only upsold us a little with booking, he was very credible. I am still waiting to see several flight seating confirmations for my family, although I purchased a few seats on my own directly from the airline.. I expect this is not Lindsey's issue but Apples. Despite the issuance of the vacation has been acceptable I look forward to performance with flights, transfers and hotel.

Cancun Destination Wedding We planned a destination wedding through Blue Sun. The original date was canceled last year due to the pandemic. The venue took six months to refund our deposit for some of guests. Rebooked with Hyatt Ziva which was very nice and service was good with the exception of the event coordinator, Discova. Between Discova and Blue Sun, transportation was completely chaotic. Blue Sun was not responsive to many of the guests that were having issues. This destination wedding had 60 guests and unfortunately quite a few had issues with transportation.